Laila Muhammad
Dubai
Summary
A highly skilled professional with expertise in team management, problem solving and decision making. Demonstrates innovative and adaptable approaches to quality and time management, ensuring customer service excellence. Certified in executive secretarial support, customer service, and postal procedures. Bilingual in Arabic and English, with a demonstrated ability to create welcoming client experiences and ensure seamless daily operations in fast-paced, dynamic environments. Focused on achieving career goals through continuous improvement and dedication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Coordinator
Emirates Post Group
Dubai
04.2000 - 04.2025
- Assisted customers with mail and parcel inquiries, ensuring accurate information on postage, delivery times, and tracking services.
- Handled transactions including selling postage, processing shipments, and managing registered and express mail services.
- Resolved customer complaints and concerns in a timely and professional manner, maintaining high satisfaction levels.
- Monitored daily operations at the front desk to ensure smooth and efficient service delivery.
- Maintained accurate records of transactions, shipments, and customer interactions in compliance with postal regulations.
- Coordinated with delivery staff and logistics teams to manage package flow and ensure timely dispatch.
- Ensured proper stocking and display of retail items, postage supplies, and promotional materials.
Dental Assistant
Rashid Hospital
Dubai
09.1999 - 03.2000
- Assisted dentists during a variety of dental procedures including fillings, crowns, extractions, and root canals.
- Prepared examination rooms before each procedure, maintaining readiness at all times.
- Sterilised dental instruments to maintain a safe working environment.
- Assisted in the taking of X-rays for diagnostic purposes.
- Managed patient records, scheduled appointments, and followed up on treatment plans.
- Educated patients on oral hygiene and post-operative care instructions.
- Maintained a clean, organized, and fully stocked dental operatory and sterilization area.
- Ensured patient comfort and managed patient anxiety with professionalism and care.
Medical receptionist
Dubai Medical Group
Dubai
11.1997 - 11.1998
- Welcomed and assisted visitors, ensuring a professional and friendly front-desk experience.
- Scheduled appointments, managed calendars for multiple physicians, and coordinated follow-up visits.
- Verified insurance information and collected co-payments in accordance with clinic policies.
- Maintained accurate patient records and ensured confidentiality in compliance with medical regulations.
- Answered high-volume phone calls, addressed patient inquiries, and routed messages to appropriate departments.
- Supported the clinical team by preparing patient files. Provided general administrative support including data entry, filing, and office supply management
Secretary
BBG Safety Glass
Dubai
03.1995 - 03.1997
- Performed general administrative duties including answering phone calls, responding to emails, and handling correspondence.
- Scheduled and coordinated meetings, appointments, and travel arrangements for management.
- Maintained organized filing systems (physical and electronic) for easy access to records and documents.
- Prepared reports, memos, invoices, and other documents with accuracy and professionalism.
- Greeted and assisted visitors, ensuring a welcoming and efficient front-desk experience.
- Maintained office supplies inventory and placed orders as needed.
- Supported other departments with clerical tasks to ensure smooth daily operations.
Education
High School -
Dubai
Skills
Team Management
Problem solving & Decision making
Innovative & Adaptable
Quality & Time Management
Customer service focused
Detail Oriented
Computer skills
Organizational skills
Languages
English
Fluent
Arabic
Fluent
Certification
- Executive Secretary Certification
Advanced administrative support, executive communication, and office coordination skills. - Customer Service & Communication Skills
Focused on professional interaction, client satisfaction, and conflict resolution. - The Art of Dealing with Others – Emirates Post Group
Developed interpersonal skills, emotional intelligence, and respectful workplace communication. - Time Management – Emirates Post Group
Training in prioritization, productivity, and efficient task handling under pressure. - Postal Remittances & Anti–Money Laundering & Mail Returns – Emirates Post Group
Specialized training on secure financial transactions, regulatory compliance, and returned mail protocols. - Regional Operator Training – Western Union International
Hands-on training in regional operations, transaction processing, and cross-border service standards.
Timeline
Customer Service Coordinator
Emirates Post Group
04.2000 - 04.2025
Dental Assistant
Rashid Hospital
09.1999 - 03.2000
Medical receptionist
Dubai Medical Group
11.1997 - 11.1998
Secretary
BBG Safety Glass
03.1995 - 03.1997
High School -
Dubai
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