Laila Joy B. Bandioan
Barista
Abu Dhabi,
Summary
Mission-driven Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Handling restaurant admin tasks, reports, and documentation. And well versed in helping the company boost the business and with expertise in Specialty Coffee.
Overview
7
7
years of post-secondary education
Work History
Barista Shift Lead
AAR Enterprises
Abu Dhabi
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Monitored customer feedback to improve barista performance and customer service.
- Created new recipes, outlined steps, and training staff on correct preparation.
Barista
Keki Restaurant
Abu Dhabi
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Bartender
Snatch Restaurant
Abu Dhabi
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
Administrative Assistant Cum Secretary
Dr. Mae Joy Orpilla Dental Clinic
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail
Education
Bachelor of Laws (Undergraduate) -
University of Cordilleras
Baguio City, Philippines 07.2015 - 10.2017
Bachelor of Arts - Political Science
Saint Louis University
Baguio City, Philippines 06.2011 - 06.2015
Certification in Nursing Assistance (CNA)
Global Torch Institute
Abu Dhabi, UAE 07.2022 - 10.2022
Skills
Inventory management
Sanitizing understanding
Recipes and menu planning
Customer service
Communication skills
Multitasking and flexibility
Documentation Skills
Analyzing Information
Product Knowledge
Reference
Available upon request.
Timeline
Certification in Nursing Assistance (CNA)
Global Torch Institute
07.2022 - 10.2022
Bachelor of Laws (Undergraduate) -
University of Cordilleras
07.2015 - 10.2017
Bachelor of Arts - Political Science
Saint Louis University
06.2011 - 06.2015
Barista Shift Lead
AAR Enterprises
Barista
Keki Restaurant
Bartender
Snatch Restaurant
Administrative Assistant Cum Secretary
Dr. Mae Joy Orpilla Dental Clinic