Laila Joy B. Bandioan
Barista
Abu Dhabi,
Summary
Mission-driven Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 4 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar. Handling restaurant admin tasks, reports, and documentation. And well versed in helping the company boost the business and with expertise in Specialty Coffee.
Overview
7
7
years of post-secondary education
Work History
Barista Shift Lead
AAR Enterprises
Abu Dhabi
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Monitored customer feedback to improve barista performance and customer service.
- Created new recipes, outlined steps, and training staff on correct preparation.
Barista
Keki Restaurant
Abu Dhabi
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Used POS system to accurately enter orders and process payments.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Bartender
Snatch Restaurant
Abu Dhabi
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
Administrative Assistant Cum Secretary
Dr. Mae Joy Orpilla Dental Clinic
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail
Education
Bachelor of Laws (Undergraduate) -
University of Cordilleras
Baguio City, Philippines 07.2015 - 10.2017
Bachelor of Arts - Political Science
Saint Louis University
Baguio City, Philippines 06.2011 - 06.2015
Certification in Nursing Assistance (CNA)
Global Torch Institute
Abu Dhabi, UAE 07.2022 - 10.2022
Skills
Inventory management
Reference
Available upon request.
Timeline
Certification in Nursing Assistance (CNA)
Global Torch Institute
07.2022 - 10.2022
Bachelor of Laws (Undergraduate) -
University of Cordilleras
07.2015 - 10.2017
Bachelor of Arts - Political Science
Saint Louis University
06.2011 - 06.2015
Barista Shift Lead
AAR Enterprises
Barista
Keki Restaurant
Bartender
Snatch Restaurant
Administrative Assistant Cum Secretary
Dr. Mae Joy Orpilla Dental Clinic
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