LAILA TAHOON

• Controlled expenses and saving costs to meet budget requirements.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Established clear budgets and cost controls strategies to meet objectives.
• Monitored inventory and ordered supplies while adhering to maintenance budget restrictions
• Completed detailed inspection audits on specified timeframe to promote satisfaction and safety.
• Hired and supervised contractors, closely monitoring workmanship to produce cost-effective resourcing.
• Responded to building emergencies and managed repairs within required timeframe.
• Performed best practices and quality standards to comply with occupational health and safety procedures.
• Planned and coordinated preventative maintenance and reactive repair work to maintain cost efficiency.
• Supervised full-time staff to comply with policies and guidelines.
• Produced management reports outlining important facility statistics.
• Managed staff of [+30], created work schedules, distributed assignments and supervised day-to-day operations.
• Supervise and train custodial, mechanic and maintenance team; evaluate workloads and reassign job functions for more efficient operation.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Oversaw facility maintenance and allocated needed resources to meet standards.
• Coordinate a professional move out for all the tenants.
• Ensure compliance with government health and safety standards; keep records of all permits, licenses, and citations Oversee all third-party vendors, i.e. pest control, and alarm system
• Manage the fire, safety, and security systems, CCTV, etc.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• On call 24/7 to resolve all emergency cases.

Facility managements Operation :-

• Providing administrative and support services to office staffs.
• Coordinating office activities and operations to secure efficiency and compliance to company policies.
• Providing administrative support to other departments or projects as needed.
• Ensure operational activities remain on time and within a defined budget.
• Ensure all risks are avoided.
• Complying with internal systems of control.
• Preparing letters, forms and other documents used for discharging liens.
• Opening, closing and updating work orders within the maintenance system (Oracle).
• Follow up on action taken for these work orders, tenants complains and requests.
• Revising current inventory and coordinate with purchasing regarding new orders.

• Processing and distributing new work orders; Ensure completion.
• Supporting the Facilities department in delivering a consistent and efficient service across the site including ensuring that all Planned Preventative Maintenance (PPM) schedules are up to date and that any remedial works(s) are undertaken quickly.

• Providing other administrative and operational/coordination support to the Head of Facilities, to other staff within the Regeneration and Property team and in other departments as and when requested;
• Maintaining both soft and hard filing systems, ensuring consistency and support management team where required.
• Issuing move in and move out inspection for all the tenants.
• Recording day to day buildings utilities readings.

Duties & Responsibilities as Assistant Manager:-

• Resolve customer complaints and concerns by investigating problems; develop solutions.
• Oversee and support all administrative duties in the office and ensure that office is operating smoothly.
• Preparing building maintenance report every month to submit it to Manager.
• Controlling company and project documentation.
• Answering and screening of phone calls and replying to customer queries.
• Supervise operations team to ensure operational excellence and excellent customer services.
• Assist Manager in supervising daily operations of organization.
• *Maintain the facility clean, safe and organized.
• *Generate operational reports for management as needed.

• Develop strong and trusted relationship with customers through timely and accurate communications
• Manage high volume of customer calls to ensure excellent customer ser ce and satisfaction
• Resolve customer issues in accurate and timely manner
• Attend and conduct project status and re ew meeting with customers
• Maintain and update documents related to customer accounts and business reports
• Develop new business opportunities in every customer communication
• Coordinate calls, meetings and communications between management and customers
• Validate and qualify new customers before referring to the appropriate sales manager
• Assist in developing sales andmarketing initiatives
• Develop and maintain sales incentive programs
• Assist technical and marketing teams in developing marketing materials and proposals.

• Data Entry Operators: responsible for entering data into di erent computer databases, manage and maintain e ective record keeping
• In addition, responsible for organizing les, collecting and managing data to be entered into the computer
• Entering customer and account data from source documents within time limits Compiling, verifying accuracy and sorting information to prepare source data for computer entry re ewing data for de ciencies or errors, correcting any incompatibilities and checking output