Laiq Ahmed
Operation & Customer Services
Dubai
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Results-oriented business leader with more the 8 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Administrator
Ejadah Assets Management
Dubai
06.2021 - Current
- Providing financial reporting and support for month-end close activities for deployment, ensuring accuracy and timely completion.
- Processed invoice payments and recorded information in account database.
- Conducting weekly team meetings to discuss issues, priorities and outstanding payments, improving department operations.
- Contacting with clients for pending balances over 30 days past due to resolve delinquencies.
- Follow up for the payments with client finance team to get release on priority.
- Communicating with customers in a variety of formats, such as phone calls, online chats and emails.
- Maintaining excellent team relationships by helping others during complicated or difficult customer calls.
- Keeping up-to-date on company best practices, procedures and regulations to best meet customer needs.
- Keeping detailed records of customer interactions for future reference.
- Monitoring email to promptly collect and respond to complaints.
Planning Administrator
Dubai World Trade Centre
Dubai
10.2018 - 05.2021
- Improved revenue stream by identifying new areas for growth and development.
- Used manual and automated methods to calculate client invoicing payments.
- Created financial reports, comparing discrepancies between planned and actual budgets for utilized during the events.
- Developed annual budget and compared actual expenses against utilizations.
- Responded to queries within agreed SLAs, monitoring and escalating those falling outside of agreed deadlines.
- Met with union officials to discuss payment amounts and terms, keeping values aligned with contract requirements.
- Documented employee overtime and calculated correct payment rates.
HR Administrative Assistant
Etihad Airways (QBG Contract)
Abu Dhabi
08.2014 - 03.2015
- Completed and updated company records on Sage HR as requested by HR manager.
- Responded to department emails, promptly following up and forwarding requests to relevant employees.
- Managed employee requests regarding Human Resources issues, rules, and regulations.
- Assisted accountants with payroll processes by providing reports on employee absences, holiday and bonuses.
- Prepared contract drafts, purchase orders, and business correspondence for team.
- Organised office documentation for maximum efficiency and team productivity.
Accounts In-charge & Collection Officer
S Abdulla Home
Islamabad
12.2009 - 09.2012
- Prepared month-end closing entries to maintain detailed reporting and recordkeeping.
- Chased missing transactions to help facilitate timely payments.
- Maintained petty cash for ad-hoc business expenses.
- Collated invoices, transaction records and accounting certificates.
- Worked closely with front-of-house staff to facilitate positive customer experiences.
- Processed refunds and exchanges on the customers request.
- Cash & cheques deposit in the bank.
Education
High School Diploma -
Islamia College
Pakistan - Sialkot 02.2004 - 06.2006
No Degree - Diploma in Quantity Survey
Nicon College
Pakistan 04.2001 -
Skills
Documentation and reporting
Accomplishments
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Certification
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Timeline
Senior Administrator
Ejadah Assets Management
06.2021 - Current
Planning Administrator
Dubai World Trade Centre
10.2018 - 05.2021
HR Administrative Assistant
Etihad Airways (QBG Contract)
08.2014 - 03.2015
Accounts In-charge & Collection Officer
S Abdulla Home
12.2009 - 09.2012
High School Diploma -
Islamia College
02.2004 - 06.2006
No Degree - Diploma in Quantity Survey
Nicon College
04.2001 -
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