LAIQA KHALID

• Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
• Set up and improved accounting systems and processes to meet business needs and maximize operational success.
• Reconciled accounts and reviewed expense data, net worth and assets.
• Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
• Vat Calculation & Preparing Tax invoice

Covid-19 Department at Dubai international Airport

• PCR department coordinator
• Data entry
• Barcode scanning
• Submitting Reports to management
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Maintained clean personal appearance and wore uniforms per company policy.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

• Monitored and directed incoming mail and prepared outgoing mail.
• Collaborated in timely processing of billing and accounts receivables.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Established work schedules to account for changing staff levels and expected workloads.

• Monitored, followed-up and escalated cases to meet customer response commitments.
• Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Educated customers about available options of insurance, account management, transactions( deposit,transfers, withdraw) etc.