Laishram Surbala Devi
Imphal
Summary
Accomplished in directing food and beverage operations, committed to achieving superior service standards and customer satisfaction. Effective in training and managing teams, fostering a productive and motivated work environment. Strong expertise in inventory management and cost control, contributing to sustainable and profitable business practices.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
Yas Plaza Marina by IHG
06.2025 - Current
- Supervised daily operations of food and beverage service, ensuring adherence to quality standards.
- Trained and mentored staff on best practices in customer service and operational efficiency.
- Managed inventory control processes, optimizing stock levels and minimizing waste.
- Developed and implemented training programs to enhance team performance and service delivery.
- Facilitated communication between front-of-house and back-of-house teams, improving workflow efficiency.
Senior Captain
Sly Granny Khan Market
12.2024 - 05.2025
- Directed crew operations, ensuring timely and safe vessel navigation.
- Mentored junior crew members, enhancing team performance and safety practices.
- Implemented operational efficiencies, improving voyage planning and execution.
- Oversaw compliance with maritime regulations, maintaining high safety standards.
Guest relation executive
Rizq Restaurant Defence Colony
03.2024 - 11.2024
- Received customer luggage, arranging porters to transport safely and promptly to allocated rooms.
- Prepared daily reports on guest arrivals, departures, and preferences to enhance personalised service.
- Updated guest profiles with preferences and requests, ensuring a tailor-made experience on return visits.
- Monitored guest feedback to continually seek improved operations and processes for optimised customer satisfaction.
- Addressed guest inquiries with detailed information on hotel amenities and local attractions.
Hostess/Waitress/Cashier
Pacifico Tiki Dining @ Lounge
09.2021 - 12.2023
- Prepared tables for new arrivals, ensuring settings were complete and tailored to the number of guests expected.
- Handled telephone enquiries professionally, providing accurate information regarding operating hours, services, and booking procedures.
- Compiled and maintained accurate records of daily reservations, cancellations, and no-shows to inform operational decisions.
- Greeted guests upon arrival, providing a warm, welcoming atmosphere to enhance customer experience.
- Monitored dining area to guarantee cleanliness and comfort, adhering to health and safety standards.
- Processed payments and transactions efficiently, managing cash, credit, and electronic payments with precision.
Restaurant Hostess
Radisson Blu Hotel
04.2019 - 08.2021
- Participated in marketing initiatives to promote restaurant events, special menus, and loyalty programs to guests.
- Engaged proactively with guests to confirm satisfaction with service, food and drinks.
- Handled customer complaints politely and professionally, escalating complex complaints to managers for assistance.
- Supervised the cleanliness and presentation of the reception area, ensuring a positive first impression.
- Updated seating charts and floor plans to accommodate operational needs and guest preferences.
- Reviewed daily reservations, preparing for VIP arrivals and any special arrangements needed.
Senior Hostess
Farzi Cafe
11.2017 - 03.2019
- Maintained an up-to-date knowledge of menu items, daily specials, and promotions.
- Developed strategies to increase restaurant efficiency during peak hours.
- Analysed customer satisfaction surveys to identify areas for improvement.
- Trained new hostesses on customer service protocols and restaurant procedures.
- Managed reservations and seating arrangements to optimise dining experience for guests.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Gave clear instructions to kitchen staff on customer preferences and special dietary needs.
Hostess
Prankster
04.2016 - 10.2017
- Welcoming guests with a warm and sincere smile.
- Assist guests to their table, and present the menu.
- Answering phone calls for reservations and inquiries.
- Checking on guests' satisfaction during and after their meals.
- Ensure to maintain self-hygiene and grooming standards at all times.
Education
Certificate of Higher Education - Art
Kanan Devi Memorial School Imphal, Manipur
Imphal2008
Skills
- Resourcefulness
- Professional communication
- Health and safety regulations
- HotelConnect
- Energetic
- Quality control
- Passion
- Customer care
Languages
Hindi
Proficient
C2
English
Upper Intermediate
B2
Hobbies and interests
- Reading Books
- Travelling
- Listening Music
Additional Information
PROFILE
To excel in my area of activity by taking up challenging assignment and to constantly strive towards perfection in my field of excellence through total dedication and hard work to become valuable assets for the company.
Training
Fling Bartender Courses- United Kingdom Bartender GUILD (UKBG) February 2020
Strong Traits
Honest
Accountable
Punctual
Flexible
Problem Solver
Diligent and Organised
Ethical and Loyal
Timeline
Food and Beverage Supervisor
Yas Plaza Marina by IHG
06.2025 - Current
Senior Captain
Sly Granny Khan Market
12.2024 - 05.2025
Guest relation executive
Rizq Restaurant Defence Colony
03.2024 - 11.2024
Hostess/Waitress/Cashier
Pacifico Tiki Dining @ Lounge
09.2021 - 12.2023
Restaurant Hostess
Radisson Blu Hotel
04.2019 - 08.2021
Senior Hostess
Farzi Cafe
11.2017 - 03.2019
Hostess
Prankster
04.2016 - 10.2017
Certificate of Higher Education - Art
Kanan Devi Memorial School Imphal, Manipur