Laith Abdul Razzak
Dubai,UAE
Summary
Business Administration graduate with significant experience in administrative support and retail operations. Proficient in Odoo for inventory management, sales processing, and reporting. Demonstrated expertise in customer service and stock control, enhancing store efficiency. Recognized for strong organizational skills and adaptability in fast-paced, technology-driven environments.
Overview
9
9
years of professional experience
Work history
Business Administrator
Khutwa Media Production
Sharjah , UAE
06.2024 - 12.2025
- Delivered ongoing support to employees and customers via phone and email.
- Executed business administration tasks, including budget management and finance monitoring.
- Monitored staff performance and formulated improvement plans.
- Maintained confidentiality of sensitive information, safeguarding organisational integrity.
- Managed office supply inventory, placing orders that reduced costs by 10%.
- Cultivated supplier relationships, negotiating contracts for advantageous terms.
- Collaborated with finance department on budgeting for various activities.
- Partnered with marketing teams to enhance product promotions, driving customer acquisition.
Call Centre Agent
Feed back company
Sharjah , UAE
05.2017 - 12.2017
- Achieved high customer satisfaction through friendly and informative service.
- Managed over 50 customer calls per day.
- Increased sales by 10% .
- Maintained composure during challenging situations to resolve customer complaints.
- Conducted follow-ups on customer interactions to ensure ongoing support.
- Provided accurate and professional responses to customer emails.
- Exceeded company outbound call targets by making numerous sales calls daily.
Education
Bachelor of Business Administration - Business Administration
Istanbul Gelisim University
IstanbulSkills
- Business finance management
- Relationship development
- Microsoft Office proficiency
- Budget oversight
- Team collaboration
- Adaptive problem solving
- Project coordination
- Inventory control
- Documentation handling
- Workflow supervision
- Procurement and purchasing systems
- Microsoft Excel
- Invoicing
- Information security
- Client correspondence
Skills
- Customer Service
- Clear communication
- Team Leadership
Languages
Arabic
Native language
English
Upper intermediate
Timeline
Business Administrator
Khutwa Media Production
06.2024 - 12.2025
Call Centre Agent
Feed back company
05.2017 - 12.2017
Bachelor of Business Administration - Business Administration
Istanbul Gelisim University