Lakpa Narbu Sherpa
Dubai
Summary
Dedicated professional with a strong foundation in customer service, organisational skills, and teamwork. Proficient in time and priority management, inventory management, and quality control, with a proven ability to lead and supervise teams effectively. Skilled in training and development, problem-solving, and ensuring compliance with health and safety regulations. Committed to delivering exceptional customer service while maintaining operational excellence.
Overview
15
15
years of professional experience
Work History
Housekeeping Supervisor
ZTECH MANPOWER SERVICE
08.2021 - 03.2025
- Company Overview: Working at Dubai World Trade Center, Mice Exhibition
- Conducting training and coaching for housekeeping staff to improve skills and performance on cleaning methods, equipment uses, and safety procedures
- Conducting SOP daily briefings and assigning staff according to the job requirements
- Maintaining an inventory of cleaning supplies and consumables and being responsible for stocking and replenishing guests and cleaning supplies in the respective areas and requesting as needed
- Control and monitor cleaning equipment in the area and report defective machinery to the equipment controller and line manager via email
- Handling guest complaints and queries related to housekeeping cleanliness in a timely and efficient manner
- To arrange for the induction and on-the-job training of cleaning staff according to relevant health and safety practices and general cleaning, hygiene standards, cleaning chemicals, and equipment
- Conducting regular inspections to ensure high standards of cleanliness within the DWTC complex exhibition halls, meeting rooms, washrooms, common areas, surrounding external areas, etc
- Conducting regular inspections to ensure defects and maintenance issues are reported to the concerned department for rectification
- Collaborated with management to identify areas for improvement and implemented changes to enhance the guest experience
- Working at Dubai World Trade Center, Mice Exhibition
Soft Service Supervisor
IMAAD LLC
02.2017 - 08.2021
- Company Overview: Facilitates Management /Dubai
- Facilitates Management /Dubai
- A
- Waterfront market (Fish Market) Deira Dubai February 2017- March- 2018
- B
- Emirates NBD Head quarter Deira Dubai March 2018 - September - 2019
- C
- Roxy Cinema City walks Dubai October 2019 - August - 2020
- D
- Al Khawaneej community mall Dubai August 2020 - August - 2021
Housekeeping Shift Leader and Administration
Dubai World Trade Centre Hotel Apartment
08.2012 - 02.2017
Housekeeping Room Attendant
Dubai World Trade Centre Hotel Apartment
11.2009 - 08.2012
Education
High School Diploma -
Shree Tribhuvan Ma. Vi Thukima
07.2009 -
Skills
- Customer service skills
- Organizational Skills
- Teamwork
- Time and Priority Management Skills
- Inventory management
- Problem Solving Skills
- Quality Control
- Leadership and Supervision
- Training and Development
- Customer service-oriented
- Health and Safety regulations
Accomplishments
- Appreciation Letter of Honestly (DWTC), 10/01/16
- Appreciation Certificate Awarded (ENBD), 06/01/18
- Employee of the year (DWTC), 12/01/23
Custom
- Fire Marshall Awareness
- Customer Service
- Supervisory Skills
- Leadership Management skills
- Level-1-Basic Fire Safety Awareness
- Supervisory Development
- Fire Warden
- Health and Safety Training -Modules: Fire Marshall Awareness
- Administrative Skills
- Hazards in the Workplace
- Leadership and Supervision
- The British Institute of Cleaning Science (Bics)
- First Aid
Languages
Nepali
Native
Hindi
Fluent
English
Fluent
Timeline
Housekeeping Supervisor
ZTECH MANPOWER SERVICE
08.2021 - 03.2025
Soft Service Supervisor
IMAAD LLC
02.2017 - 08.2021
Housekeeping Shift Leader and Administration
Dubai World Trade Centre Hotel Apartment
08.2012 - 02.2017
Housekeeping Room Attendant
Dubai World Trade Centre Hotel Apartment
11.2009 - 08.2012
High School Diploma -
Shree Tribhuvan Ma. Vi Thukima
07.2009 -
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