Lakshika Maduranga
Summary
Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Well-versed in all beverage types and specialty preparations.
Overview
14
14
years of professional experience
Work History
Barista Trainer (Starbucks )
Alshaya Group
2021.06 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Improved barista skills through one-on-one training sessions and practical demonstrations.
- Taught proper procedures and strategies for success to new employees.
- Handled cash and processed payments accurately to avoid errors.
- Customized training strategies based on individual barista knowledge, experience, and strengths.
Team Leader
RolaWala Indian Street Food
2019.01 - 2020.01
- Ensure that all food wrapping procedures
- Ensure the quality and quantity of food items packed or served
- Ensure that all food and drinks are packed appropriately without spill issues
- Profound ability to follow company safety standards.
Kitchen Crew Member
BurgerFuel
2013.01 - 2019.01
- Co-ordinate within conducting daily inventory and organizing restaurant including creating preparation list and cleaning procedures
- Monitored fresh product delivery
- Helped in preparing burgers in high value with exceptional quality, emphasizing fine details, precision, and presentation
- Receive inventory and move food products to designated areas.
BURGER KING Kitchen Crew
2011.01 - 2013.01
- Highly skilled in providing friendly guest service with genuine hospitality
- Hands-on experience in handling cash efficiently
- Demonstrated ability to handle guest comments quickly and politely
- Neat and polished appearance.
Education
Kottawa Dharmala Maha Vidyalaya
Skills
- Ensured the food was properly handled and stored
- Provided ultimate customer service to the customers
- Ensured the area was clean and up to company standards
- Able to collaborate and work well in a teamwork
- Adaptable to pressure, responsible, organized, and hardworking
- Friendly, courteous, and enthusiastic
Personal Information
- Date of Birth: 01/01/1990
- Marital Status: Married
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Sinhala
Bilingual or Proficient (C2)
Timeline
Barista Trainer (Starbucks )
Alshaya Group
2021.06 - Current
Team Leader
RolaWala Indian Street Food
2019.01 - 2020.01
Kitchen Crew Member
BurgerFuel
2013.01 - 2019.01
BURGER KING Kitchen Crew
2011.01 - 2013.01
Kottawa Dharmala Maha Vidyalaya