Lakshmi Madhusudanan
Dubai,UAE
Summary
Results-driven professional with expertise in student recruitment, academic partnerships, and client relationship management. Demonstrates strong capabilities in strategic outreach, stakeholder management, and inter-departmental collaboration to drive business development and customer engagement. Proficient in CRM tools and Power BI, with a proven ability to deliver counselling and advisory services while maintaining exceptional interpersonal communication. Committed to fostering impactful relationships and achieving organisational goals through multi-tasking and customer service-oriented strategies.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business Relationship Executive
Association of Chartered Certified Accountants (ACCA)
Chennai , India
08.2019 - 12.2023
- Spearheaded student outreach and recruitment initiatives across key regions in India, contributing to consistent year-on-year growth in ACCA registrations
- Built and managed relationships with strategic learning partners and universities, enhancing ACCA's regional presence
- Delivered personalized counseling and advisory sessions for prospective students, improving conversion rates
- Collaborated with the Business Relationship Manager to develop targeted engagement strategies
- Identified, proposed, and executed marketing campaigns, boosting visibility and student interest
- Managed a portfolio of high-value clients and institutions
- Led market research and competitor analysis efforts
- Honoured with the Top Hat Award (Sept 2020) for demonstrating integrity, inclusion, and innovation
- On boarded new university partners contributing to a rise in ACCA enrollment
- Managed high-value accounts, ensuring smooth operations and minimal discrepancies.
- Aided marketing teams in creating targeted campaigns based on client profiles thereby increasing lead generation.
- Improved overall client satisfaction with timely resolution of issues.
- Fostered strong client relationships through consistent communication and being attentive to their needs.
Senior Financial Analyst
State Street HCL Services
Coimbatore , India
05.2017 - 02.2019
- Oversaw daily cash and position reconciliations for multiple hedge funds
- Prepared financial reports and reconciliation packages for month-end close
- Utilized Bloomberg Terminal for financial data analysis
- Communicated with global ops teams to resolve system issues
- Recognized as Quality Star in June and November 2018
Education
Master of Business Administration - Finance & Marketing
Mahatma Gandhi University
India 06.2014 - 06.2016
Bachelor of Commerce - Computer Applications
University of Calicut
India 06.2011 - 03.2014
Skills
- Student Recruitment
- Academic Partnerships
- Client Relationship Management
- Strategic Outreach
- Customer service-oriented
- Interpersonal communication
- Counselling and Advisory
- Customer engagement
- Stakeholder management
- Multi-tasking
- Inter-departmental collaboration
- CRM Tools
- Power BI
- Business development
Certification
- Certificate in Digital Innovation for Finance - ACCA
- Google Data Analytics Professional Certificate
- Introduction to Power BI - LinkedIn
- Using Power BI with Excel - LinkedIn
Accomplishments
- ACCA Top Hat Award, 2020, For contribution to inclusive and strategic engagement
- State Street Quality Star, 2018, For performance excellence
- High School Commerce Topper, 2010-2011
Languages
English
Malayalam
Hindi
Tamil
References
References available upon request.
Timeline
Business Relationship Executive
Association of Chartered Certified Accountants (ACCA)
08.2019 - 12.2023
Senior Financial Analyst
State Street HCL Services
05.2017 - 02.2019
Master of Business Administration - Finance & Marketing
Mahatma Gandhi University
06.2014 - 06.2016
Bachelor of Commerce - Computer Applications
University of Calicut
06.2011 - 03.2014
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