Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LAKSHMI RAMAN

LAKSHMI RAMAN

Dubai,United Arab Emirates

Summary

Accomplished professional with extensive expertise in strategic leadership, planning, and general & academic administration. Demonstrates proficiency in vendor/contract management, reporting & documentation, and HR operations. Adept at budget & resource management, client engagement & stakeholder relations, and process improvement. Proven track record in enhancing student experience and customer service excellence through innovative thought leadership and visionary thinking. Skilled in negotiation & conflict management, strategic communication, and fostering stakeholder & strategic partnerships. Committed to driving organisational success through effective people & staff management and continuous process improvement.

Overview

31
31
years of professional experience

Work History

Vice President (Administration)

SP Jain School of Global Management
Dubai, Uniterd Arab Emirates
06.2019 - 01.2025
  • Leading strategic direction within the senior Executive Group, encompassing academic, brand, and financial well-being
  • Collaborating with the CFO and President to develop annual school budgets aligned with the strategic plan
  • Championing initiatives that drive the long-term vision of the institution, ensuring alignment with market trends and educational advancements
  • Spearheading the creation and execution of key performance indicators (KPIs) to measure the success of strategic initiatives, enhancing decision-making processes
  • Establishing an efficient and responsive organization aligned with the School’s mission and core values
  • Implementing systems and processes to enhance operational efficiency
  • Delivering timely, accurate, and comprehensive reports on the School's operational status
  • Focusing on maximizing productivity and automation where feasible
  • Cultivating a success-driven, accountable environment within the School
  • Developing contingency plans and crisis management protocols to ensure uninterrupted school operations during emergencies or unexpected disruptions
  • Leading continuous improvement initiatives by regularly assessing and refining operational processes, ensuring they meet evolving institutional needs
  • Implementing data-driven decision-making practices by integrating analytics tools to monitor and enhance operational effectiveness
  • Fostering a culture of collaboration between departments, ensuring seamless communication and cooperation to achieve operational goals
  • Fostered a positive work environment with open communication channels.
  • Identified and resolved operational issues impacting productivity, performance or profitability.
  • Allocated resources to teams and projects based on need, performance and availability.
  • Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
  • Coordinated cross-functional teams for streamlined workflow processes.
  • Led team for successful project outcomes.
  • Mitigated risks, enhancing overall operational efficiency.

Registrar (all campuses) and Director Administration (Dubai Campus)

SP Jain School of Global Management
07.2006 - 05.2019
  • Led and facilitated effective student enrollment processes in alignment with established policies, guidelines, and procedures for all degree programs
  • Provided oversight and strategic direction for daily operations related to articulation and credit transfer arrangements
  • Ensured compliance with guidelines and norms for student loans and scholarships
  • Maintained accurate records and supervised education agents according to established policies and procedures
  • Developed strategies for identifying global faculty for various programs
  • Created and managed budgets for each program, ensuring cost-effective operations
  • Collaborated closely with faculty and the Dean to support curriculum development and course offerings as needed
  • Ensured the implementation of academic policies and procedures across all courses
  • Coordinated with directors to manage regional course offices, ensuring the smooth functioning of programs, student enrollment, and attendance record maintenance at each campus
  • Oversaw centralized course office teams to maintain accurate student grades/CGPA and enforce progression and probation rules, working with course directors to address student-at-risk situations
  • Managed and oversaw all aspects of examination administration, ensuring timely, secure, and accurate processes
  • Organized comprehensive orientation programs and ensured students had full access to updated handbooks and academic policies
  • Supervised the graduation process, ensuring the secure issuance of degrees, transcripts, and duplicates for all degree and non-degree courses
  • Maintained the integrity, accuracy, and security of all academic and personal records for applicants and students throughout their life cycle, in compliance with record management policies
  • Developed and implemented academic policies and procedures in line with institution's vision and mission.
  • Fostered culture of continuous improvement, monitoring and reporting on academic standards and performance indicators.

Head – Academics

The Empire Institute of Learning
Mumbai
01.2003 - 07.2006
  • Spearheaded the implementation of courses from international universities, including Troy University (USA), Cambrian College of Applied Arts and Technology (Canada), and the University of Huddersfield (UK), across four disciplines: Management, Information Technology (including Engineering), Fashion Designing, and Applied Arts
  • Coordinated with international partner institutions to ensure the timely and successful completion of academic programs
  • Led the recruitment and management of Heads of Departments (HODs) for each stream, ensuring effective course delivery
  • Addressed and resolved grievances and complaints from students and parents efficiently
  • Planned and managed class schedules and batch allocation to optimize academic delivery
  • Oversaw the timely collection of student fees, ensuring adherence to financial deadlines
  • Ensured the smooth conduct of examinations and the timely processing of certifications
  • Facilitated the seamless transition of students from Mumbai to their respective foreign (parent) campuses
  • Collaborated with the President to identify new business opportunities, aligning with revenue targets

Senior Manager - Academics

Zee Interactive Learning Systems
Mumbai
03.1998 - 07.2002
  • Collaborated with the CEO to identify and develop new business opportunities, aligning with revenue goals, and successfully established partnerships with SUN Microsystems, Carnegie Mellon University, and the University of Cambridge for joint certification programs
  • Led the entire process of creating market-driven products, ensuring alignment with business objectives
  • Managed and enhanced data content for 'ZCA Online,' the company’s official website
  • Played a key role in the complete recruitment process of IT professionals within the organization
  • Planned and executed in-house training programs to continuously upgrade the skills of technical staff
  • Generated and delivered monthly technical reports to the Senior Management Team, including the CEO, providing insights on the operational performance of branches and zones
  • Oversaw the maintenance of equipment and the procurement and delivery of software licenses in accordance with industry standards
  • Developed a comprehensive process manual to streamline academic operations

Faculty Head

Princeton Software Exports Pvt Ltd
Mumbai, India
04.1996 - 03.1998

Senior Faculty

Boston Management Consultants Pvt Ltd
Mumbai, India
11.1995 - 04.1996

Faculty

Indo German Computers
Mumbai, India
02.1994 - 11.1995

Education

Executive Diploma in International Business Management -

Pearson Assured

Post Graduate Diploma in Business Administration (Marketing) - undefined

Bachelor of Commerce (B.Com.) - undefined

University of Bombay

Master of Business Administration (MBA) - Management

Cardiff Metropolitan University
UK

Skills

  • Strategic Leadership
  • Strategic Planning
  • HR Operations
  • Liaison & Internal Communication
  • Budget & Resource Management
  • Client Engagement & Stakeholder
  • Contract Management/ Negotiations
  • Process Improvement
  • Stakeholder & Strategic Partnerships
  • Student Experience Enhancement
  • Customer Service Excellence
  • Visionary Thinking
  • Negotiation & Conflict Management
  • Innovative Thought Leadership
  • Strategic Communicator

Languages

English

Timeline

Vice President (Administration)

SP Jain School of Global Management
06.2019 - 01.2025

Registrar (all campuses) and Director Administration (Dubai Campus)

SP Jain School of Global Management
07.2006 - 05.2019

Head – Academics

The Empire Institute of Learning
01.2003 - 07.2006

Senior Manager - Academics

Zee Interactive Learning Systems
03.1998 - 07.2002

Faculty Head

Princeton Software Exports Pvt Ltd
04.1996 - 03.1998

Senior Faculty

Boston Management Consultants Pvt Ltd
11.1995 - 04.1996

Faculty

Indo German Computers
02.1994 - 11.1995

Post Graduate Diploma in Business Administration (Marketing) - undefined

Bachelor of Commerce (B.Com.) - undefined

University of Bombay

Executive Diploma in International Business Management -

Pearson Assured

Master of Business Administration (MBA) - Management

Cardiff Metropolitan University

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