Lal Lal Khing
Nakatsu City
Summary
Hospitality expert with background in leadership and performance monitoring. Resolved customer complaints to maintain satisfaction and loyalty through effective communication.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head waitress
il Borro Tuscan Bistro
Dubai
09.2022 - 08.2025
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Greeted new customers and offered immediate seating assistance.
- Resolved customer complaints to maintain satisfaction and business loyalty.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Suggested menu items and related beverages matching guest preferences.
- Communicated effectively with kitchen staff to maintain timely service and deliver special requests.
- Met upselling goals by promoting additional menu items and increasing average transaction values.
Supervisor
Enjoy Beach
Thailand
03.2016 - 05.2021
- Scheduled employees to keep shifts well-staffed.
- Maintained cleanliness and sanitation across food service, storage and preparation areas.
- Worked closely with Restaurant Manager, chef and cooks to determine menu plans for special events or occasions.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Coordinated with chefs to develop seasonal menus, incorporating feedback from customers to continually improve dining experience.
- Addressed customer complaints, resolving issues promptly to uphold customer satisfaction.
Education
WSET LEVEL 2 -
ORANGE HOSPITALITY WINE ACADEMY
Dubai, United Arab Emirates01-2024
Business Management & Administration
PARAMI INTERNATIONAL COLLEGE
Yangon, Myanmar01-2021
Bachelor's Degree - Business Administration
West Yangon University
Yangon, Myanmar01-2014
Skills
- Time Management
- Staff Motivation
- Performance Monitoring
- Leadership
- Customer Service
- Cash handling
- Communication
- Inventory management
- Problem solving
- Teamwork
Languages
English
Upper Intermediate
B2
Thai
Advanced
C1
Japanese
Elementary
A2
Certification
WSET LEVEL 2
Timeline
Head waitress
il Borro Tuscan Bistro
09.2022 - 08.2025
Supervisor
Enjoy Beach
03.2016 - 05.2021
WSET LEVEL 2 -
ORANGE HOSPITALITY WINE ACADEMY
Business Management & Administration
PARAMI INTERNATIONAL COLLEGE
Bachelor's Degree - Business Administration
West Yangon University