Lal Ahmmed Shaik
Dubai,UAE
Summary
Experienced IT professional focused on systems administration, specialising in maintaining and optimising IT infrastructures. Adept at ensuring system security and reliability through proactive monitoring and troubleshooting. Skilled in managing networks, servers, and user support to enhance operational efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
IT Administrator
QSA AERONAUTICAL ENGINEERING SERVICES
Deira
03.2024 - 04.2025
- Maintain and secure company network infrastructure, ensuring data integrity and regular backups
- Incident management and resolution
- Improved system performance by implementing software updates and patches.
- Develop, maintain, and update company websites, adding features as needed
- Administer email servers, manage backups, and provide 24/7 email support
- Oversee airport pass management and handle online banking and WPS payments
- Manage inventory of aircraft tools and coordinate logistics, customs, and shipping for aircraft engine oil
- Assign tasks to accounts team, supporting record management and invoicing
- Delivered prompt and effective support to end users, resolving problems swiftly.
- Investigated problems with hardware and software to trace faults.
- Maintain IT asset inventory and ensure timely device upgrades with security and application patches
- Worked with vendors to evaluate and integrate new hardware and software solutions.
- Proficient in website management, data integrity, and inventory coordination
- Recognized for exceptional performance, achieving promotions and awards for excellence in service and teamwork
IT Support Engineer
RIVER MOBILITY PRIVATE LIMITED
Bangolore, India
09.2022 - 12.2023
- Experienced in installing, configuring, and updating software, OS, and hardware
- Managed LAN, WAN, and customer support for optimal performance
- Utilized ServiceNow and Remedy for efficient issue resolution
- Skilled in resolving hardware, software, and network issues for seamless IT operations
- Implemented server backups and installations for data integrity and system reliability
- Maintained high client satisfaction with prompt technical support response times.
- Prioritised and managed 10 cases simultaneously with 100% user satisfaction.
Support Engineer
TATA CONSULTANCY SERVICES
Chennai, India
10.2020 - 09.2022
- Provided maintenance and support for banking software, ensuring smooth operations
- Proficient in UNIX, shell scripting, COBOL, SQL, PL/SQL, Oracle DB, XML
- Interacted closely with clients to understand and address their needs promptly
- Managed critical data operations including EOD/SOD reporting
- Maintained servers, ensuring uptime and security
- Utilized shadow servers and backups for data integrity
- Performed secure data transfers using FTP
Education
Bachelor of Science - Computer Science
Vignan Degree College
Guntur, India 06.2017 - 10.2020
Intermediate Education - Mathematics, Physics, Chemistry
Sri Chaitanya Junior College
Guntur, India 05.2015 - 05.2017
Skills
- Microsoft office 365 administration
- Managing outsourced it services
- Adapting to new technology
- Data backup procedures
- Strong technical documentation
- Cloud computing services
- Backup and recovery software
- SQL database understanding
- Server management
- Active Directory knowledge
- System configuration
- Network administration
- Backup configuration
- Programming
- Web development
- System development and administration
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Certification
- Currently pursuing CCNA
- Certified in Communication, Programming Fundamentals by Coursera
- Certified in Python basics, Python Programming, Python basics, Python Data Structures by Coursera
Languages
English
Fluent
Hindi
Native
Telugu
Native
Urdu
Fluent
References
References available upon request.
Timeline
IT Administrator
QSA AERONAUTICAL ENGINEERING SERVICES
03.2024 - 04.2025
IT Support Engineer
RIVER MOBILITY PRIVATE LIMITED
09.2022 - 12.2023
Support Engineer
TATA CONSULTANCY SERVICES
10.2020 - 09.2022
Bachelor of Science - Computer Science
Vignan Degree College
06.2017 - 10.2020
Intermediate Education - Mathematics, Physics, Chemistry
Sri Chaitanya Junior College
05.2015 - 05.2017
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