Lalaine Marindo
Dubai
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
15
15
years of professional experience
Work History
HR & ADMIN MANAGER
Bukhash Brothers
Dubai, UAE
01.2023 - Current
- Develop, implement and maintained company compliance with local and federal laws, in addition to established organizational standards, HR policies and procedures.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Manage end-to-end recruitment processes, including sourcing candidates, conducting interviews, and making job offers
- Recruited top talent to maximize profitability.
- Handle employee relations matters, mediating conflicts, and providing guidance on disciplinary actions
- Oversee administrative operations, including office management, facilities maintenance, and vendor management
- Structured compensation and benefits according to market conditions and budget demands.
- Administer performance management processes, including goal setting, performance appraisals, and feedback sessions.
OFFICE MANAGER
Bukhash Brothers
Dubai, UAE
01.2019 - 01.2023
- Manage and oversee daily office operations, ensuring efficient workflow and smooth functioning
- Develop and implement office policies and procedures, promoting best practices and compliance
- Coordinate administrative activities, including document management, vendor relationships, and budget tracking
- Manage travel arrangements and logistics for employees, including transportation and accommodation bookings
- Facilitate effective communication within the office, disseminating information and addressing staff concerns
- Implement and maintain record-keeping systems, ensuring accuracy and confidentiality of sensitive information
- Manage and implement HR-related tasks, such as recruitment and hiring, onboarding, performance review and appraisals, etc
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborate with cross-functional teams to plan and coordinate company events and initiatives
- Monitor and manage office budget, including expense tracking and cost-saving initiatives.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
ADMINISTRATIVE AND FRONT DESK ASSISTANT MANAGER
My30Minutes EMS Personal Training
Dubai, UAE
04.2018 - 01.2019
- Manage front desk operations, ensuring efficient and professional reception and customer service
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
- Supervise and train front desk staff, providing guidance and support to maintain high-quality service
- Responded to customer service inquiries, both in-person and by telephone.
- Handle incoming calls, screening and transferring them to the appropriate personnel
- Welcomed guests and focused on providing positive lodging experience.
- Maintain office supplies inventory, ordering and restocking as needed
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Assist with administrative tasks, such as document preparation, data entry, and record-keeping
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Support event planning and coordination, including venue selection and logistics
- Reported facility and maintenance problems to appropriate personnel for immediate remediation.
- Monitored staff performance and provided feedback and guidance.
ADMINISTRATIVE ASSISTANT
The Loft Fifth Avenue
Dubai, UAE
02.2015 - 09.2017
- Provide high-level administrative support to the Managing Director and team
- Manage calendars, schedule appointments, and coordinate meetings
- Arrange travel logistics, including flights, accommodations, and transportation
- Prepare documents, reports, and presentations using Microsoft Office Suite
- Maintain electronic and physical files, ensuring accurate record-keeping
- Handle incoming and outgoing communications, including phone calls, emails, and mail
- Assist with event planning and coordination, including logistics and guest arrangements
- Provide high-level administrative support to the Managing Director and team
- Streamline administrative processes and implement efficiency improvements
- Coordinate logistics operations, including supply chain management, inventory control, and order fulfillment
- Oversee transportation and shipping processes to ensure timely and cost-effective delivery
- Monitor and analyze inventory levels, identify stock discrepancies, and implement corrective actions
- Ensure compliance with logistics regulations, customs requirements, and safety standards.
EXECUTIVE ASSISTANT
Alexandre Miya Paris
Dubai, UAE
02.2014 - 02.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered high volume of phone calls and email inquiries.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Coordinate logistics operations, including supply chain management, inventory control, and order fulfillment
- Oversee transportation and shipping processes to ensure timely and cost-effective delivery.
- Monitor and analyze inventory levels, identify stock discrepancies, and implement corrective actions.
- Ensure compliance with logistics regulations, customs requirements, and safety standards.
PRODUCT TRAINER
Startek International LTD
Makati City, Philippines
07.2011 - 01.2014
- Design and deliver training programs to enhance product knowledge and sales skills of employees
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Supported productivity increase and business growth through new hire training and mentoring.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Developed individualized training plans to achieve staff readiness.
- Tracked attendance and evaluated progress for assigned trainees.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Prepared and presented supplementary learning material to support structured lessons.
- Introduced standardized training for cohesive learning environments.
- Conduct needs assessments and gap analyses to identify training needs and develop targeted programs
TRAINING ASSISTANT
Startek International LTD Philippines
Makati City, Philippines
05.2011 - 07.2011
- Assist in coordinating training programs and initiatives, ensuring smooth execution and adherence to schedules
- Prepare training materials, including presentations, handouts, and manuals
- Coordinate logistics for training events, including venue booking, and equipment setup
- Collect and compile training evaluation feedback and assist in analyzing the results
- Collaborate with trainers and subject matter experts to ensure training content accuracy and relevance
- Respond to inquiries and provide support to participants regarding training logistics and materials.
TECHNICAL CARE REPRESENTATIVE
Startek International LTD Philippines
Makati City, Philippines
06.2010 - 05.2011
- Design and deliver training programs to enhance product knowledge and sales skills of employees
- Conduct needs assessments and gap analyses to identify training needs and develop targeted programs
- Create engaging and interactive training materials, including presentations, manuals, job aids, and e- learning modules
- Facilitate training sessions through various delivery methods, including classroom training, virtual sessions, and webinars
- Incorporate adult learning principles and instructional design best practices into training programs
- Assess training effectiveness through evaluations, quizzes, and practical assessments
- Provide coaching and feedback to trainees to support their development and address performance gaps
- Support the implementation of sales enablement tools and CRM systems, providing training and guidance to users
- Continuously evaluate and enhance training programs based on feedback and evolving business needs.
TECHNICAL CARE REPRESENTATIVE
Accenture Philippines
Ortigas, Philippines
02.2010 - 06.2010
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related information.
- Documented activities and progress in electronic record per defined policy and procedures.
- Assist in coordinating training programs and initiatives, ensuring smooth execution and adherence to schedules.
- Prepare training materials, including presentations, handouts, and manuals.\Coordinate logistics for training events, including venue booking, and equipment setup.
- Collect and compile training evaluation feedback and assist in analyzing the results.\Collaborate with trainers and subject matter experts to ensure training content accuracy and relevance.
- Respond to inquiries and provide support to participants regarding training logistics and materials.
TECHNICAL CARE REPRESENTATIVE II
Convergys Philippines
Bacolod City, Philippines
05.2008 - 02.2010
- Provide technical support and troubleshooting assistance to customers via phone, email, or chat
- Guide customers through step-by-step instructions to resolve technical issues
- Document customer interactions and resolutions accurately in the ticketing system
- Escalate complex issues to higher-level support teams or supervisors as necessary
- Ensure excellent customer service by actively listening to customers, addressing their concerns, and providing timely and accurate solutions.
Education
Bachelor of Arts - English
Colegio San Agustin
Bacolod City, Philippines03.2008
Coursera — Foundations of Project Management -
Valderrama Science & Technology Institute
Certification - Lean Six Sigma Yellow Belt
International Management Consultancy
Dubai09.2023
Train the Trainer -
Startek International LTD (T-Mobile
Skills
- Employee Support
- Travel Administration
- Company Organization
- Talent Management
- Payroll Coordination
- File and Records Management
- Human Relations
- Benefits and Compensation Management
- Recruitment and Hiring
- Microsoft Office Proficiency
- HR Metrics
- Office Supplies and Inventory
- Training and Development
- HR Strategy
- Performance Review Management
Timeline
HR & ADMIN MANAGER
Bukhash Brothers
01.2023 - Current
OFFICE MANAGER
Bukhash Brothers
01.2019 - 01.2023
ADMINISTRATIVE AND FRONT DESK ASSISTANT MANAGER
My30Minutes EMS Personal Training
04.2018 - 01.2019
ADMINISTRATIVE ASSISTANT
The Loft Fifth Avenue
02.2015 - 09.2017
EXECUTIVE ASSISTANT
Alexandre Miya Paris
02.2014 - 02.2015
PRODUCT TRAINER
Startek International LTD
07.2011 - 01.2014
TRAINING ASSISTANT
Startek International LTD Philippines
05.2011 - 07.2011
TECHNICAL CARE REPRESENTATIVE
Startek International LTD Philippines
06.2010 - 05.2011
TECHNICAL CARE REPRESENTATIVE
Accenture Philippines
02.2010 - 06.2010
TECHNICAL CARE REPRESENTATIVE II
Convergys Philippines
05.2008 - 02.2010
Bachelor of Arts - English
Colegio San Agustin
Coursera — Foundations of Project Management -
Valderrama Science & Technology Institute
Certification - Lean Six Sigma Yellow Belt
International Management Consultancy
Train the Trainer -
Startek International LTD (T-Mobile
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