Lalit Mohan Mainali
Dubai
Summary
Experienced in delivering exceptional customer service and managing high-volume dining environments. Excels at team coordination, ensuring smooth operations and high satisfaction levels. Brings positive attitude and quick problem-solving abilities to handle any situation with grace and poise.
Overview
8
8
years of professional experience
Work History
Senior Waiter
Asiana hotels
Dubai, UAE
01.2023 - Current
- Attended regular training to develop strong food, wine and drinks knowledge, providing guests with expert advice.
- Collaborated with management to develop service improvement strategies based on customer feedback.
- Trained new waitstaff, imparting essential skills and upholding service standards.
- Resolved customer complaints calmly and professionally, providing swift resolutions to maintain restaurant reputation.
Waiter/cashier
Le meridien al aqah beach resort hotel
Fujiriah, UAE
03.2021 - 04.2022
- Polished glasses and cutlery to pristine standards.
- Greeted customers, presented menus and shared information about available special items.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Relayed feedback from customers to management for continuous improvement.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Increased order value by upselling sides, drinks and desserts.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Waiter
Marriott International
Bangalore, India
02.2017 - 03.2020
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Education
Intermediate -
Beersherba senior secondary school
Haldwani, IndiaDegree in hotel management - Hospitality
Kukreja institute of hotel management.
Dehradun, IndiaSkills
- Order processing efficiency
- Empathy towards customers
- Service prioritization
- Order taking
- Customer service excellence
- Food and wine pairing recommendations
- Wine pairing knowledge
- Teamwork
- Customer billing operations
- Table setting arrangements
- Cash handling accuracy
Languages
English
Beginner (A1)
A1
Custom
- Listening music
- Playing cricket
Personal Information
- Driving License:
- Nationality: Indian
- Date of Birth: 21/10/1994
Name & contact
Timeline
Senior Waiter
Asiana hotels
01.2023 - Current
Waiter/cashier
Le meridien al aqah beach resort hotel
03.2021 - 04.2022
Waiter
Marriott International
02.2017 - 03.2020
Intermediate -
Beersherba senior secondary school
Degree in hotel management - Hospitality
Kukreja institute of hotel management.