LALITA DEWAL
Abu Dhabi,United Arab Emirates
Summary
Healthcare support and hospitality professional with expertise in POS operation, menu knowledge, and allergen awareness to support safe food service. Skilled in medical charting, nursing equipment operation, and infection control techniques. Strong communication and team collaboration skills to improve customer and patient experiences.
Overview
8
8
years of professional experience
Work history
Waitress Supervisor & General Assistance
Kelvin Catering Services & Facilities
Abu Dhabi
2024.10 - 2025.09
- Delivered high-quality meal and beverage service to staff and personnel aboard offshore facility, adhering to strict hygiene and food safety standards.
- Facilitated setup of dining areas, ensuring clean and organized environment with proper food presentation.
- Complied with dietary restrictions and meal requests for staff with special requirements to ensure their health and satisfaction.
- Collaborated with kitchen and catering staff to synchronize meal service, achieving efficient shift operations.
- Offered attentive and personable service, contributing to positive and enjoyable dining experience for all personnel.
- Managed inventory of dining supplies, proactively addressing shortages and maintaining optimal stock levels to support daily operations.
- Train and mentor new servers, providing guidance on menu knowledge and service standards.
Waitress
Al-Dhafra Shooting Club western region Abu Dhabi
Abu Dhabi
2021.01 - 2024.05
- Delivered excellent customer service by greeting guests, taking accurate orders, and serving food and beverages promptly.
- Maintained a clean and organised dining area, ensuring compliance with hygiene and safety standards.
- Handled cash and card transactions accurately using POS systems.
- Assisted in promoting menu items and upselling to enhance the customer experience.
- Worked efficiently in a fast-paced environment while supporting team members.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Waitress
Ramada Hotel Ajman
Ajman
2020.01 - 2022.01
- Cleaned and maintained guest rooms, bathrooms, and public areas to meet 5-star hospitality standards.
- Replenished room supplies, linens, and amenities to ensure guest comfort and satisfaction.
- Reported maintenance issues and lost & found items promptly to the housekeeping supervisor.
- Followed strict hygiene, safety, and sanitation protocols in line with hotel policies.
- Delivered excellent customer service by responding to guest requests efficiently and professionally.
- Worked collaboratively with housekeeping and front office teams to ensure smooth daily operations.
Waitress
NMC Hospital Ruwais
Ruwais
2018.01 - 2020.12
- Cleaned and maintained guest rooms, bathrooms, and public areas to meet 5-star hospitality standards.
- Replenished room supplies, linens, and amenities to ensure guest comfort and satisfaction.
- Reported maintenance issues and lost and found items promptly to the housekeeping supervisor.
- Followed strict hygiene, safety, and sanitation protocols in line with hotel policies.
- Delivered excellent customer service by responding to guest requests efficiently and professionally.
- Worked collaboratively with housekeeping and front office teams to ensure smooth daily operations.
- Maintained safe hygiene and food handling standards for full compliance.
- Assisted in opening and closing duties, including cleaning tasks and preparing the dining area for service.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
Education
High school diploma -
Aaitabar School
NepalBOSIET - undefined
GTSC
Abu DhabiBasic H2S Traning - undefined
GTSC
Abu DhabiDOH Accredited (CME) - Nursing Assistant Traning
ANNEX Training Institute
Abu DhabiCertificate - Caregiver Training
ANNEX Training Institute
Abu Dhabi UAECertificate - Nursing Assistant Training
ANNEX Training Institute
Abu Dhabi UAESkills
- POS system operation and software
- Allergen awareness
- Menu knowledge
- Data entry
- Order taking
- Friendly demeanor
- Team collaboration
- Patience and adaptability
- Communication skills
- Time management
- Food presentation and table setting
- Problem-solving and multitasking
- Reliability
- Adaptable communication
- Community outreach capabilities
- Nursing equipment operation
- Medical terminology familiarity
- Oral hygiene assistance
- Urinalysis procedure conducting
- Medical charting proficiency
- Time management in healthcare
- Safeguarding vulnerable individuals
- Blood pressure measurement
- Patient rights promotion
- Patient confidentiality upholding
- Hygiene assistance
- Palliative care understanding
- Infection control techniques
- Duty of care fulfilment
- Preventive health assessments
- Anatomy and physiology knowledge
- Personal care
- Infection prevention and control
- Health education delivery
- Basic Life Support Certification
- Quality patient care
- Disability support
- Bathing and personal hygiene
- Practical patient support
- Healthcare support
- Vital signs monitoring
- Record-keeping
REFERENCE
Reference available upon request
Timeline
Waitress Supervisor & General Assistance
Kelvin Catering Services & Facilities
2024.10 - 2025.09
Waitress
Al-Dhafra Shooting Club western region Abu Dhabi
2021.01 - 2024.05
Waitress
Ramada Hotel Ajman
2020.01 - 2022.01
Waitress
NMC Hospital Ruwais
2018.01 - 2020.12
Basic H2S Traning - undefined
GTSC
BOSIET - undefined
GTSC
High school diploma -
Aaitabar School
DOH Accredited (CME) - Nursing Assistant Traning
ANNEX Training Institute
Certificate - Caregiver Training
ANNEX Training Institute
Certificate - Nursing Assistant Training
ANNEX Training Institute