Lalitha Kannan

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• Helped customers feel valued and appreciated by going the extra mile to answer questions.
• Addressed customer service enquires quickly and accurately.
• Successfully managed customer issues with effective and efficient solutions.
• Helped customers by knowledgeably answering enquiries regarding product placement, details and availability.
• Remained calm under pressure to handle customer complaints and solve problems.

• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Processed and issued product orders and service upgrades for customers.
• Addressed customer service enquires quickly and accurately.
• Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
• Followed-up on customer interactions to provide further support.

• Conducted outbound calls to clients and leads to share company offerings and generate sales.
• Coordinated activities on large-scale to achieve cost-effectiveness.
• Developed internal and external business contacts to facilitate work and enhance results.
• Oversaw the maintenance of service equipment and facilities, guaranteeing compliance with health and safety regulations.
• Created business outreach plans to acquire new customers and increase sales.