LAL KRISHNA V.G

• Generating daily reports for both the workshop and frontline team related to Nissan and Renault Oracle responsibilities.
• Maintaining daily, weekly, and monthly reports to team (Fleet Customer)
• Attending landline phone calls for the branch and there by coordinating with the respective Service Advisors for their customer concerns
• Information to Service Advisors for excess/deductions/necessary documents for delivery.
• Coordinating with front office team members in case of any customer related concerns or follow up.
• Coordinating with all the Insurances for the LPO required for the repair of vehicles.
• Preparing proforma invoice to insurance companies for obtaining final LPOs
• Notify / distribution insurance companies in case of any IOC Price Revision related concerns or follow up.
• Updating Total Loss Vehicles and release vehicles with proper documents to the Insurance Company.
• Sharing approved estimation with respective insurance companies for awaiting for approval cases.
• Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
• Allocating the Job Card to the concerned group based the no. of panel /extent of the vehicle damage
• Developed working relationships with internal and external customers while assisting with account management duties.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
• Informed customers of upcoming promotions and deals to boost sales.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Developed customer service policies and procedures to meet and exceed industry service standards.

• Receiving customer vehicles for service and repair jobs and raising repair orders on internal system with regards to the Body Shop
• Providing detailed explanations and technical justifications for additional repairs with cost estimates and approval from customers
• Regularly following up with workshop controllers and technicians on vehicle status, updating customers regularly on progress and ensuring delivery of vehicles within proposed timeframe
• Raising Warranty approvals and service orders
• Raising special orders for parts not available and following up to keep customer informed
• Preparing invoices on internal systems and arranging for active delivery of vehicles
• Following up payments of credit customers and ensuring collection within stipulated time
• Regularly monitoring orders raised and ensuring timely billing
• Conducting post service follow up to ensure customer satisfaction

• Administer the costing operations and documentation to be compliant with company procedures and policies.
• Review and verify accuracy of all documentation, including LPOs, insurance claims, job orders, and invoices.
• Manage analysis and reporting of all transactions in collaboration with all functional departments.
• Track and report sales figures, cost savings, project effectiveness and comparison of actuals with planned targets.
• Propose cost improvement opportunities and proactively contribute to implementing of new initiatives .
• Discuss the status of the company's current financial standing with upper management.

• Liaise with workshop and spare parts department to heighten cost effectiveness and quality
• Developed team communications and information for meetings.
• Achieved service time and quality targets.
• Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
• Create and publish daily reports and files – job orders, insurance claims, warrantees, credit issues etc.

• Follow the costing processes as per company outlined SOP
• Manipulated data using pivot tables, pivot charts and macros.
• Prepare itemized statements of bills, invoices, record amounts for items purchased or services rendered, gate passes and dispatch receipts
• Maintain NSD (WIP vs Physical count) of vehicles in the workshop