LALU BABU
Al Nahda,Sharjah ,United Arab Emirates
Summary
Experienced Operation Manager specializing in high-end transportation for high-profile passengers. Skilled in efficient scheduling, dispatching, and route optimization to ensure punctual and flawless service. Proven ability to maintain strict adherence to transportation regulations and safety standards. Outstanding in delivering premium customer service, leading teams, and enhancing operational procedures. Proficient with sophisticated dispatch software, adept at managing high-pressure situations, and committed to ensuring operational excellence and client satisfaction in an elite transport environment.
Overview
11
11
years of professional experience
Work History
Inbound/Outbound Operations Executive
Time & Motion DMCC
HDS Business Centre - Cluster M - Jumeirah Lake To, UAE
01.2023 - Current
- Business Operations, Customer Service, Hospitality & Tourism, Marketing, Other, Sales
- Software Development, Technology, Transportation Services, and Inbound and outbound Operation
- Maintained clean and accurate records of transport activities.
- Operated multi-line telephone console system to answer and triage calls.
- Tracked emergency vehicles to determine timely response.
- Advised crew and field units regarding traffic and weather conditions to minimise delays.
- Optimized multimodal transport services to meet or exceed client requirements.
- Handled high volume calls to address customer inquiries and concerns.
- Managed on-site evaluations, internal audits, and customer surveys.
- Displayed energy and enthusiasm in a fast-paced environment.
- Applied a positive customer service approach to increase satisfaction levels.
- I wrote reports outlining project progress and results.
- Used Microsoft Word and other software tools to create documents and clear communications.
- I worked flexible hours, covering nights, weekends, and bank holidays.
- Prioritised competing high-volume tasks with impeccable time management and schedule coordination.
Business Development Executive
Hot wheels luxury car transport LLC
Dubai
01.2022 - 10.2023
- Identifying and targeting new business opportunities, such as partnerships with hotels, tour operators, and other travel-related companies
- Building and maintaining relationships with existing and potential clients
- Developing and implementing sales strategies to achieve business growth targets
- Negotiating contracts and terms of service with clients
- Analyzing market trends and consumer preferences to inform sales and marketing efforts
- Collaborating with the marketing team to create promotional materials and campaigns
- Tracking and reporting on sales and business development metrics
- Providing guidance and support to the sales team to help them achieve their targets.9
- Staying up to date with industry developments and trends to inform business development efforts.
- Drew on understanding of key markets to push development of business strategies.
Transport Operations Head
Royal Smart Limousine LLC
Dubai - 111a Amman Street - Dubai - United Arab Em, UAE
10.2020 - 09.2022
- One of the leading limousine Luxury Transport companies in Dubai that handles their guests with meet and greet service from airports and arranges their transportation as per their request and has Hotel Limousines
- Contract in major Hotels and DUBAI MALL, MALL OF EMIRATES and Corporates like emirates, Marhaba
- Jumeirah Zabeel saray, Madinat Jumeirah, and Emirates Towers with a huge Luxury fleet of Rolls Royce
- Bentley, Stretch Limousines, Mercedes Benz, BMW, Audi, Range Rover, Cadillac, and GMC)
- Managed more than 300 Luxury Cars 550 Drivers, 32 transport coordinator Staff customer service,dispatch teams, and more than 1350 trips per day Well-known knowledge of RTA, Salk, and Dubai Police rules and regulations about Luxury Transport and
- Show, Dubai Film Festival, Dubai Motor Show, and conferences In charge of staff accommodation and transportation, corporate location visits, and client meetings Smooth handling customer feedback and complaints Well-known knowledge of UAE roads and Hotel locations
- Adjusted inventory levels to keep obsolescence and cost low.
- Used trend data and financial forecasts to establish accurate budgets aligned with operational needs.
- Selected, trained and performance-managed staff to build results-focused team.
- Coordinated staff training and development opportunities to enhance job-specific skills.
- Strengthened customer loyalty by providing immediate, accurate response to ad-hoc bookings.
- Directed daily operations to achieve maximum output and reduce costs.
- Communicated with drivers to address accurate start times, load information and route issues.
Transport Operation Control
Al Khalidiah Tourism, LLC - Dubai Travel & Tours
Sharjah. Leading Tour operator Company,
11.2019 - 06.2020
- Transport Operation Control Managing day-to-day trip tours' operational tasks, including computer and manual data entry, booking dispatch, and vehicle trackingArrival and departure of guests, reconfirmation of flight tickets, and other daily routines Operational matters
- Monitoring vehicle maintenance and payment collections, Maintaining the Quality of the vehicle, and acting as an airport assistant for the arrival and departure of our guests
- Maintain confidentiality in all areas of Work To ensure that trips are done on time, Log in all the trip detail on a daily or monthly basis Arranging transportation for company guests and engineers from and to the Airport Dispatching important documents to head office
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Conducted surveys to assess environmental risks.
- Analysed road traffic patterns to increase schedule efficiency.
Software Service Engineer
Intellotec Solution Pvt. Ltd
Thiruvananthapuram,kerala , India
02.2014 - 12.2017
- Inspecting, installing, and testing the machinery
- Set up and operate machine tools
- Deal with all hardware problems in computers and printers Perform my roles, responsibilities, and duty as a service engineer Test and check the performance of hardware and software Identify if any unusual problem occurs Understanding and coordination with customers
- Document work logs and repairs to maintain accurate records.
- Read and followed technical documentation to complete accurate repairs.
- Assembled mechanical components following specifications.
- Installed and repaired mechatronic components independently.
- Purchased new parts and monitored inventory.
- Located and diagnosed engine faults.
Assistant administrator
Arya Trading Corporation (V-guard)
Chennithottom Marthandam, Marthandam, Kanyakumari -Tamilnadu, INDIA
06.2013 - 01.2014
- Prepared presentations and documents to use during events and conferences.
- Partnered with management to implement processes and complete special projects.
- Monitored inventory needs and worked with procurement team to facilitate supply chain operations.
- Created expense reports with matching receipts.
- Prepared materials for meetings, recorded and distributed minutes to designated recipients.
- Scheduled meetings and appointments for staff to discuss updates and developments.
- Organised seminars, booked conference rooms and sent information to designated guests to manage event logistics.
- Negotiated with vendors and service providers to control corporate expenditures.
Education
Diploma - Financial Accounting in Education
GENIUS SOFTWARE AND COMPUTER EDUCATION PRIVATE LIM
6-206, THUNDATHUVILAI, PALLIYADI POST PALLIYADI KaBachelor of Engineering - Computer Engineering and Information Technology
Morning Star Polytechnic College
Chunkankadai,Nagercoil ,K.K. Dist,TamilNadu,India Certificate of Higher Education - Second stage of secondary education and final stage of formal education
St.Aloysius higher secondary school Marthandan
Marthandanthurai, Dist, Kollamkode, Kanyakumari, Skills
- Leadership skills
- Customer relationship management
- Database maintenance
- Resource tracking and reporting
- Supply negotiation
- Invoice preparation
- Staff retention
- High-pressure environments
- Delegating work
- Time management
- Google Workspace and Driver APP
- Social media marketing
- Payroll administration
- Customer-focused
- Public relations
Languages
Tamil, Malayalam
Native
English
Fluent
A1
Hindi
Upper intermediate
A1
Affiliations
- Indicating a penchant for critical thinking and analytics
- Inferring you're a strategic thinker with sharp intellect
Accomplishments
- Recognition at Time and Motion DMCC: In 2024, during my tenure at Time and Motion DMCC, I received a cash reward for the best performance at the Dubai Airshow. This recognition was part of the company's show appreciation initiative, highlighting my contributions and outstanding performance during the event.
- Promotion Due to Performance: In December 2021, as a result of my exceptional performance, I was promoted from Operations Executive to Department Head of Operations at Royal Smart Limousine. This promotion acknowledged my contributions to improving operational efficiency and team management.
Additional Information
Ready to relocate: Anywhere, Accepted for Confidential Work in the United Arab Emirates:
References
References available upon request.
Timeline
Inbound/Outbound Operations Executive
Time & Motion DMCC
01.2023 - Current
Business Development Executive
Hot wheels luxury car transport LLC
01.2022 - 10.2023
Transport Operations Head
Royal Smart Limousine LLC
10.2020 - 09.2022
Transport Operation Control
Al Khalidiah Tourism, LLC - Dubai Travel & Tours
11.2019 - 06.2020
Software Service Engineer
Intellotec Solution Pvt. Ltd
02.2014 - 12.2017
Assistant administrator
Arya Trading Corporation (V-guard)
06.2013 - 01.2014
Diploma - Financial Accounting in Education
GENIUS SOFTWARE AND COMPUTER EDUCATION PRIVATE LIM
Bachelor of Engineering - Computer Engineering and Information Technology
Morning Star Polytechnic College
Certificate of Higher Education - Second stage of secondary education and final stage of formal education
St.Aloysius higher secondary school Marthandan
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