Lama Alasaad
Dubai
Summary
Highly skilled professional with expertise in working under pressure, excellent team collaboration, and time management. Demonstrates a strong orientation towards problem-solving and staff supervision. Adept at managing patient relationships and developing practice plans to enhance operational efficiency. Committed to leveraging skills for continuous career growth and contributing to organizational success.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Dental practice manager
Hoor alaliaa polyclinic
Dubai, UAE
2024.03 - Current
- Improved communication between staff members through regular meetings and open forums.
- Coordinated daily operations of dental practice to ensure smooth functioning.
- Developed strong relationships with patients, promoting trust in our services.
- Ensured compliance with health and safety regulations to maintain safe working environment.
- Collaborated with dentists on treatment planning for optimal patient care provision.
- Resolved any issues or complaints from patients swiftly, ensuring their satisfaction with our service.
- Implemented efficient scheduling system for better patient appointments management.
- Managed stock control, ensuring sufficient supply of dental materials and equipment at all times.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory coverage.
- Communication and coordination with the dental laboratory and doctors and studying the patient's case to obtain the best smile aesthetically and healthily.
Dental Technician
Esthetic Dental Design lab
Dubai
2021.12 - 2024.01
- Mock up veneers - temporary
- Zercon
- Ceramic
Administrative officer
GOPA DERD
Damascus, Syria
2019.05 - 2021.10
- Welcome beneficiaries and answer inquiries
- Refer beneficiaries to the service provider that meets their needs (management interview, needs assessment, referrals,)
- Providing information about the services provided at the center
- Coordination with service providers in the region to ensure that beneficiaries obtain the services necessary for them
- Assist in planning and implementing awareness sessions for adolescents and adolescents at the center and outside the center
- Save all files related to lists of beneficiaries and archive them electronically in cooperation with the data entry official
- Carry out any administrative work required of it by the director of the center
- Field monitor :
- - Do field visits for displaced & affected families to identify the main needs of the water tanks and food and medicines for cancer patients in addition to the health program and working to meet those needs through GOPA -DERD relief programs
- Working on the application of the general needs assessment (DERD & IOCC), through home visits and interview families and records their answers on the questionnaire, and inter the data in Magpie programs
Lecturer (part time)
Damascus University - Technical Institute of Dentistry
Damascus, Syria
2020.01 - 2021.06
Patients Coordinator
Dr.Haidar Hassan clinic
Damascus, Syria
2018.08 - 2019.05
- Coordination appointments and communication with patients in addition to assisting the doctor when performing filler, botox, and cosmetic injections
Education
Technical diploma -
Damascus University
2016.01 - 2018.01
Skills
- Working under pressure
- Excellent team-player
- Time management
- Problem solving oriented
- Staff supervision
- Patient relationship management
- Practice development plans
Certification
DHA Licensed
Languages
Arabic
Proficient (C2)
English
Intermediate
Personal Information
- Date of birth: 01/01/97
- Nationality: Syrian
- Marital status: Single
Timeline
Dental practice manager
Hoor alaliaa polyclinic
2024.03 - Current
Dental Technician
Esthetic Dental Design lab
2021.12 - 2024.01
Lecturer (part time)
Damascus University - Technical Institute of Dentistry
2020.01 - 2021.06
Administrative officer
GOPA DERD
2019.05 - 2021.10
Patients Coordinator
Dr.Haidar Hassan clinic
2018.08 - 2019.05
Technical diploma -
Damascus University
2016.01 - 2018.01
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