LAMBERT NGWAINBI NYUOH

• Designed personalized fitness programs based on client goals and fitness levels.
• Conducted individual and group training sessions to enhance client engagement and motivation.
• Monitored client progress through assessments, adjusting programs as needed for optimal results.
• Educated clients on proper exercise techniques to improve safety and effectiveness of workouts.
• Developed nutrition plans in collaboration with clients to support overall wellness objectives.
• Implemented client retention strategies, fostering long-term relationships.
• Trained junior trainers on best practices for program development and client interaction skills.
• Provided exceptional one-on-one instruction by focusing on each client''s unique learning style.
• Streamlined administrative tasks such as scheduling appointments, tracking client progress, and managing billing matters efficiently.
• Increased overall gym revenue through upselling personal training packages and promoting other available services.
• Expanded the gym''s clientele base by creating effective marketing strategies and engaging in community outreach efforts.
• Provided exceptional customer service to obtain new clients through referrals.
• Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
• Assisted in training new team members on customer service protocols and company policies.
• Implemented process improvements to enhance customer satisfaction and streamline support operations.
• Monitored customer feedback to identify trends and suggest actionable strategies for improvement.
• Utilized CRM systems to document interactions, track resolutions, and maintain accurate customer records.
• Conducted follow-up communications to ensure resolution satisfaction and build lasting relationships.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
• Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Employed by the Cameroon government and appointed as a Physical Education Instructor at the National Center of Youths and Sports, focusing on youth sports development and physical fitness.
• Designed and implemented physical education curricula tailored to meet the needs of a diverse group of youth, encouraging active lifestyles, teamwork, and discipline.
• Conducted sport-specific training sessions and fitness programs, adjusting techniques for different skill levels to foster student growth and physical development.
• Ensured a safe and supportive environment during physical activities by implementing injury prevention protocols and providing first aid when necessary.
• Collaborated with fellow educators and sports professionals to create a comprehensive youth development program integrating sports, education, and community initiatives.
• Contributed to the planning and execution of regional sports events aimed at enhancing youth involvement in sports and promoting physical health in the community.
• Skilled at working independently and collaboratively in a team environment.
• Managed front desk operations, ensuring efficient guest check-in and check-out processes.
• Coordinated appointments and maintained scheduling for multiple departments effectively.
• Collaborated with management to streamline communication between departments, enhancing operational effectiveness.
• Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
• Maintained guest confidentiality by adhering to strict privacy policies when handling personal information and payments.
• Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
• Scheduled, coordinated and confirmed appointments and meetings.

• Managed front desk operations: received visitors, directed inquiries, and maintained appointment schedules.
• Typed, edited, and filed official correspondence, meeting notes, and reports.
• Handled phone calls, emails, and departmental communications with precision and professionalism.
• Assisted with organizing youth events and sports activities in coordination with regional officials.
• Maintained administrative records, archives, and confidential files.
• Supported the preparation of official documents for trainings, meetings, and public notices.

• Served as front desk and admin support during the AFCON Cameroon 2021 tournament hosted in Bafoussam.
• Welcomed delegations, teams, officials, and visitors to the stadium and guided them with professionalism.
• Assisted in coordinating administrative logistics for match days, training sessions, and press conferences.
• Maintained official records, access lists, and correspondence with national and CAF representatives.
• Supported event organization, accreditation processes, and information distribution.
• Worked in collaboration with security and protocol teams to ensure smooth flow of operations.

Highlight: Contributed to the successful organization and international image of Cameroon during the 2021 African Cup of Nations (AFCON) hosted at Bafoussam Stadium.