Lambert Kevin Seumeugne Kamdem
Dubai
Summary
Proven customer service expert with a track record of enhancing safety and customer satisfaction . Skilled in bilingual communication and conflict resolution, adept at incident reporting and active listening. Elevated customer service standards by efficiently resolving complex issues, contributing to company growth through upselling strategies.
Overview
9
9
years of professional experience
Work History
Security Officer
Transguard Group
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
Customer Service Agent
Transguard Group LLC ; Dubai Metro
04.2021 - 10.2022
- Deliver a safe, reliable, world class and customer focused station environment and trainservice
- monitor and maintain station operational status and insure the safety and comfort of passenger movement within the station premises
- control and mitigate overcrowding in station and platforms to ensure that passenger flow are managed in an orderly manner
- deliver essential messages to passenger via audio or visual means in a timely, clear and proactive manner.
- Utilized french proficiency to build relationships with french-speaking customers.
- provide ticket sales, train services information and respond to passenger enquiries
- assist passenger with special accessibility needs.
- handle cash from ticket sales in accordance with company procedure.
- meet and greet customer and provided a highly visible and proactive customer service.
- deal tactfully and sensitively all issue with customer
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Met customer service objectives by providing superior customer service to french speaking customers.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Served as a subject matter expert on bilingual support within the team, providing guidance and assistance when needed.
Bilingual Customer Service Agent
Mobile Telephone Network Cameroon
02.2018 - 07.2019
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Provided top-notch service to customers by accurately processing transactions, addressing inquiries, and navigating them through available options.
- Served as a subject matter expert on bilingual support within the team, providing guidance and assistance when needed.
- Maintained comprehensive knowledge of company products and services, enabling informed recommendations to customers.
- Monitored call quality and provided constructive feedback to peers, fostering continuous improvement among team members.
- Contributed to company growth by upselling products and services when appropriate, increasing sales revenue.
- Delivered prompt service to prioritize customer needs.
Bilingual Customer Service Representative
Hila Hotel Cameroon
06.2015 - 01.2018
- Assisted customers with english and french inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and french languages.
- provide guest and potential guest with update information
- Streamlined communication for non-french speaking customers, providing accurate translations of company policies and product information.
Education
No Degree - Biochemistry
University of Douala
Douala CameroonBACCALAUREAT D - Science
Lycee De Loum
Loum Cameroon 07.2004
PROBATOIRE D - Science
Lycee De Loum
Loum Cameroon 07.2003
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- Fluent Bilingualism
- Call center experience
- Upselling strategies
- Customer Service
- Active Listening
- Data Entry
- Conflict Resolution
Websites
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Timeline
Security Officer
Transguard Group
11.2022 - Current
Customer Service Agent
Transguard Group LLC ; Dubai Metro
04.2021 - 10.2022
Bilingual Customer Service Agent
Mobile Telephone Network Cameroon
02.2018 - 07.2019
Bilingual Customer Service Representative
Hila Hotel Cameroon
06.2015 - 01.2018
No Degree - Biochemistry
University of Douala
BACCALAUREAT D - Science
Lycee De Loum
PROBATOIRE D - Science
Lycee De Loum
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