ABOUT ME : Highly organized secretary & personal assistant with extensive experience in office administrations, cooperative working skills, working together as a team, responsibility, loyalty, hardworking seek the opportunity to grow as a professional and improve administrative functions
Hi, I’m
Lamia Abu Sitta
Administrative - Executive Assistant - Secretary- Office Assistant- Customer Service
Ajman,Al Jurf
Summary
Overview
19
years of professional experience
2
years of post-secondary education
Work History
AL RAWDHA FOOD FACTORY Ajman
Administrator
12.2019 - Current
Job overview
- Welcomes guests and customers by greeting them, in person or on the telephone, and answering or directing inquiries
- Format information and follow-up internal and external communication, memos, emails, presentations, reports
- Prepares reports by collecting and analyzing information that belongs to the company industry like packaging, machines, labels, etc..
- Prepare search reports that are related to the food business like market prices, the competitor’s companies, the last trend in the business follow-up the international market studies, the new consumer segments market, and the last exhibitions
- Provides historical reference by developing and utilizing filing and retrieval to prepare the list of data to have easy access to the required information
- Prepare appointment schedules by planning and scheduling meetings, teleconferences, and travel.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Maintained personnel records and updated internal databases to support document management.
- Computerized office activities, maintained customer communications and tracked records through delivery.
RAS AL, KHIMA PUBLIC SERVICES
EXECUTIVE ASSISTANT
03.2017 - 01.2018
Job overview
- Providing executive support to the Chief Executive Officer for a behavioral health agency operating
- Trusted confidante and daily life organizer, both personally and professionally
- Primary point of contact for all outside and inside clients before the interface with the CEO
- Arranging and coordinating extensive travel for the CEO, leadership team, and employees
- Preparing all documents and materials necessary for all committee and board of directors’ meetings
- Attending and taking minutes at all board of directors, management team, board committees, and agency committee meetings
- Maintaining demanding calendars for all senior executive teams, which includes arranging and coordinating all meetings, internally and externally
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Used advanced software to prepare documents, reports and presentations.
- Organized and coordinated conferences and monthly meetings.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
AL MARKAB SHIPPING Dubai
EXECUTIVE SECRETARY
02.2014 - 12.2016
Job overview
- Produces information by transcribing, formatting, inputting, editing, retrieving, and copying using various computer packages - Word, Excel, and PowerPoint
- Maintains department schedule by maintaining calendars for department personnel; arranging meetings, conferences, teleconferences, and travel
- Greeting customers, in person or on the telephone; answering or referring inquiries
- Maintains customer confidence and protects operations by keeping information confidential
- Prepares reports by collecting information.
ETISALATSharjah
CUSTOMER SERVICES
03.2007 - 12.2013
Job overview
- Open new accounts for landline / Prepaid / SIM cards Al-Shamel internet, E-life package
- Accepts cash bill payments, checks, or bankcards for payment;
- Completes check and bank card transactions according to established procedure
- Counts money, gives change and issues receipt for funds received
- Interfaces with present and potential customers
- Assists customers to know more about the Etisalat services that match different customer needs.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Reviewed new promotions and monitored price changes.
ETISALATAjman
CUSTOMER SERVICES AGENT
03.2007 - 11.2012
Job overview
- Answering the client’s phones
- Answering the client’s questions
- Work on solving client problems
- Providing the information about the last updates of the roles at government departments like immigration, Emirates ID, labor office, economic, tourism to answer the local, residents’ visitors and investors about everything update it in UAE
- Giving information regarding of numbers of companies in different services and activities
- Providing the direction of places in all UAE
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided primary customer support to internal and external customers.
- Educated customers on company systems, form completion and access to services.
Education
Ajman UniversityAjman
Bachelor of business administration from Business Management
03.2007 - 01.2009
University Overview
Etisalat Academy Dubai
Certificate In Induction & Customer Service
01.2013 - 02.2013
University Overview
Etisalat Academy Dubai
Certificate In Products & Services Induction
01.2013 - 02.2013
University Overview
ICDL degree
University Overview
Skills
Highly literate in general computer applications (Word, Excel, etc)undefined
Car licence
Car licence
I have my own car
Timeline
Administrator
AL RAWDHA FOOD FACTORY
12.2019 - Current
EXECUTIVE ASSISTANT
RAS AL, KHIMA PUBLIC SERVICES
03.2017 - 01.2018
EXECUTIVE SECRETARY
AL MARKAB SHIPPING
02.2014 - 12.2016
Etisalat Academy
Certificate In Induction & Customer Service
01.2013 - 02.2013
Etisalat Academy
Certificate In Products & Services Induction
01.2013 - 02.2013
CUSTOMER SERVICES
ETISALAT
03.2007 - 12.2013
CUSTOMER SERVICES AGENT
ETISALAT
03.2007 - 11.2012
Ajman University
Bachelor of business administration from Business Management
03.2007 - 01.2009
ICDL degree
01.2007
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