Lamiaa Lachmi
Sales Consultant
Summary
A dedicated professional with excellent experience in the industry, consistently maintaining a polished appearance and demeanor. Known for efficiently completing tasks with a strong focus on quality. A reliable and fast-learning team player with excellent communication and organizational skills.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Sales officer
Boucheron
12.2023 - Current
- Responded to customer needs by answering questions and providing detailed information about Boucheron Collection.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Managed inventory, including restocking and organizing merchandise to maintain an appealing sales floor.
- Operated point-of-sale (POS) systems to process transactions accurately and efficiently.
- Worked with team members to meet or exceed monthly sales targets and performance goals.
- Maintained product knowledge to effectively recommend products and upsell to customers.
- Strong communication and interpersonal skills, with a focus on customer needs.
- Ability to handle high-pressure situations while maintaining a positive attitude and professional demeanor.
- Maintaining accurate records and preparing weekly KPI report.
- Utilizing CRM tools and preparing weekly report.
Sales officer
JAWHARA JEWELLERS
11.2022 - 11.2023
- Assist customers in making purchasing decisions by explaining the features and benefits of the product
- Negotiate and close sales deals with customers
- Process customer orders, payments, and maintain accurate records of sales transactions
- Stay up to date with industry trends, product knowledge, and competitor activities
- Build and maintain positive relationships with customers
- Boosted sales performance by identifying and targeting high-potential leads.
- Implemented cross-selling techniques within the team that significantly increased average transaction value.
Executive Assistant
MARENNO TRANS
10.2020 - 08.2022
- Organized and prepared detailed agendas, reports, and presentations for meetings and conferences, ensuring clear communication and supporting informed decision-making.
- Served as a key liaison between executives, employees, clients, and external partners, facilitating smooth communication and fostering strong professional relationships.
- Managed the preparation and processing of invoices, ensuring accurate documentation and timely funds recovery, while streamlining financial operations.
- Coordinated complex international and national transportation logistics, ensuring on-time deliveries and cost-effective solutions.
- Handled the preparation of import and export documentation, ensuring compliance with regulations, timely processing, and efficient customs clearance.
- Played a key role in ensuring seamless transport logistics for international shipments, achieving a 100% on-time delivery rate for key projects.
- Recognized for improving office efficiency by implementing systems for document management and task delegation.
- Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.
Ground operation officer
Royal Air Maroc Handling
08.2019 - 09.2020
- Handled passenger check-in and boarding procedures, ensuring smooth and efficient operations while maintaining high levels of customer service.
- Coordinated baggage handling, including loading, unloading, and ensuring the safe and timely transfer of luggage between flights.
- Managed gate operations, providing assistance to passengers and communicating with the flight crew to ensure seamless boarding and deplaning.
- Ensured compliance with airport security and safety regulations, conducting safety checks on equipment and verifying passenger documentation.
- Provided ground support for special needs passengers, assisting with mobility requirements and ensuring a smooth travel experience.
Call center - banking services
UMNIA BANK
03.2017 - 08.2019
- Provided exceptional customer service to bank clients, addressing inquiries, resolving issues, and offering financial solutions through phone and digital channels.
- Handled a high volume of inbound calls, assisting customers with account information, transactions, product inquiries, and troubleshooting technical issues.
- Processed financial transactions, including transfers, payments, and account updates, ensuring accuracy and adherence to bank policies and regulatory guidelines.
- Guided customers through various banking products and services, including credit cards, loans, and savings accounts, recommending the most suitable options based on individual needs.
- Resolved customer complaints and escalated issues when necessary, ensuring that all cases were followed up and closed in a timely and satisfactory manner.
- Oversaw outbound calls to actively target and prospect new customers, driving growth and expanding the client base.
- Coordinated customer appointments for Umnia Bank branches, ensuring efficient scheduling and smooth operations.
- Monitored and tracked appointment progress, providing daily status reports to keep the team informed and ensure timely follow-up.
Education
BBA - Organizations Management
04.2016 - 01.2017
Technician Diploma Specializing - Business Management
04.2013 - 01.2016
Skills
Microsoft Office Proficiency
Office management
Customer service
File organization
Mail handling
Multitasking
Team collaboration
Relationship building
Personal Information
Date of Birth: 11/22/96
Timeline
Sales officer - Boucheron
12.2023 - Current
Sales officer - JAWHARA JEWELLERS
11.2022 - 11.2023
Executive Assistant - MARENNO TRANS
10.2020 - 08.2022
Ground operation officer - Royal Air Maroc Handling
08.2019 - 09.2020
Call center - banking services - UMNIA BANK
03.2017 - 08.2019
IFIAG School - BBA, Organizations Management
04.2016 - 01.2017
Vocational Center OFPPT - Technician Diploma Specializing, Business Management
04.2013 - 01.2016