Lamiaa Lachmi

Work History

Boucheron

12.2023 - Current

Responded to customer needs by answering questions and providing detailed information about Boucheron Collection.
Cultivated strong relationships, establishing trust and loyalty among clients.
Enhanced customer satisfaction with timely follow-ups and personalized service.
Managed inventory, including restocking and organizing merchandise to maintain an appealing sales floor.
Operated point-of-sale (POS) systems to process transactions accurately and efficiently.
Worked with team members to meet or exceed monthly sales targets and performance goals.
Maintained product knowledge to effectively recommend products and upsell to customers.
Strong communication and interpersonal skills, with a focus on customer needs.
Ability to handle high-pressure situations while maintaining a positive attitude and professional demeanor.
Maintaining accurate records and preparing weekly KPI report.
Utilizing CRM tools and preparing weekly report.

JAWHARA JEWELLERS

11.2022 - 11.2023

Assist customers in making purchasing decisions by explaining the features and benefits of the product
Negotiate and close sales deals with customers
Process customer orders, payments, and maintain accurate records of sales transactions
Stay up to date with industry trends, product knowledge, and competitor activities
Build and maintain positive relationships with customers
Boosted sales performance by identifying and targeting high-potential leads.
Implemented cross-selling techniques within the team that significantly increased average transaction value.

MARENNO TRANS

10.2020 - 08.2022

Organized and prepared detailed agendas, reports, and presentations for meetings and conferences, ensuring clear communication and supporting informed decision-making.
Served as a key liaison between executives, employees, clients, and external partners, facilitating smooth communication and fostering strong professional relationships.
Managed the preparation and processing of invoices, ensuring accurate documentation and timely funds recovery, while streamlining financial operations.
Coordinated complex international and national transportation logistics, ensuring on-time deliveries and cost-effective solutions.
Handled the preparation of import and export documentation, ensuring compliance with regulations, timely processing, and efficient customs clearance.
Played a key role in ensuring seamless transport logistics for international shipments, achieving a 100% on-time delivery rate for key projects.
Recognized for improving office efficiency by implementing systems for document management and task delegation.
Strong organizational skills, with the ability to manage multiple tasks and prioritize effectively.

Royal Air Maroc Handling

08.2019 - 09.2020

Handled passenger check-in and boarding procedures, ensuring smooth and efficient operations while maintaining high levels of customer service.
Coordinated baggage handling, including loading, unloading, and ensuring the safe and timely transfer of luggage between flights.
Managed gate operations, providing assistance to passengers and communicating with the flight crew to ensure seamless boarding and deplaning.
Ensured compliance with airport security and safety regulations, conducting safety checks on equipment and verifying passenger documentation.
Provided ground support for special needs passengers, assisting with mobility requirements and ensuring a smooth travel experience.

UMNIA BANK

03.2017 - 08.2019

Provided exceptional customer service to bank clients, addressing inquiries, resolving issues, and offering financial solutions through phone and digital channels.
Handled a high volume of inbound calls, assisting customers with account information, transactions, product inquiries, and troubleshooting technical issues.
Processed financial transactions, including transfers, payments, and account updates, ensuring accuracy and adherence to bank policies and regulatory guidelines.
Guided customers through various banking products and services, including credit cards, loans, and savings accounts, recommending the most suitable options based on individual needs.
Resolved customer complaints and escalated issues when necessary, ensuring that all cases were followed up and closed in a timely and satisfactory manner.
Oversaw outbound calls to actively target and prospect new customers, driving growth and expanding the client base.
Coordinated customer appointments for Umnia Bank branches, ensuring efficient scheduling and smooth operations.
Monitored and tracked appointment progress, providing daily status reports to keep the team informed and ensure timely follow-up.