Lamiae Chbihi Kaddouri
Abu Dhabi ,United Arab Emirates
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Partnerships
Department of Economic Development
Abu Dhabi, UAE
06.2021 - Current
- Developed promotional tools and systems to standardize PR approaches and messaging.
- Commissioned public opinion research, analyzed findings and used insight to inform promotional campaign strategy.
- Attended business, social and other functions to promote organization.
- Promoted organization as public representative at business, social and community functions.
- Partnered with advertising teams to develop branded messaging.
Guest Service Agent
Etihad Airways
Abu Dhabi, UAE
01.2015 - 05.2021
- Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
- Administered first aid on passengers experiencing medical emergencies.
- Followed company regulations and rules promoting safe environment for both travelers and employees.
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
Guest Relations Officer
Grand Hyatt Hotel
Dubai, UAE
06.2012 - 07.2014
- Assisted VIP guests throughout the period of their stay.
- Provided professional customer service, offering can-do attitude to all requests.
- Resolved customer issues efficiently, seeking support from supervisor when necessary.
Education
Bachelor's degree - industrial production and project management
Ibn Tofail UNIVERSITY
Morocco 04.2001 - /2013
Skills
- Promotions planning skills
- Customer demographics understanding
- Delegation
- Relationship building
Languages
Arabic
Native
English
Fluent
French
Fluent
Timeline
Partnerships
Department of Economic Development
06.2021 - Current
Guest Service Agent
Etihad Airways
01.2015 - 05.2021
Guest Relations Officer
Grand Hyatt Hotel
06.2012 - 07.2014
Bachelor's degree - industrial production and project management
Ibn Tofail UNIVERSITY
04.2001 - /2013
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