Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Partnerships
Department of Economic Development
Abu Dhabi, UAE
2021.06 - Current
Developed promotional tools and systems to standardize PR approaches and messaging.
Commissioned public opinion research, analyzed findings and used insight to inform promotional campaign strategy.
Attended business, social and other functions to promote organization.
Promoted organization as public representative at business, social and community functions.
Partnered with advertising teams to develop branded messaging.
Guest Service Agent
Etihad Airways
Abu Dhabi, UAE
2015.01 - 2021.05
Served food and beverages to passengers per flight, consistently complying with airline health and safety standards.
Administered first aid on passengers experiencing medical emergencies.
Followed company regulations and rules promoting safe environment for both travelers and employees.
Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
Guest Relations Officer
Grand Hyatt Hotel
Dubai, UAE
2012.06 - 2014.07
Assisted VIP guests throughout the period of their stay.
Provided professional customer service, offering can-do attitude to all requests.
Resolved customer issues efficiently, seeking support from supervisor when necessary.
Education
Bachelor's degree - industrial production and project management
Ibn Tofail UNIVERSITY
Morocco
2001.04 - /2013
Skills
Promotions planning skills
Customer demographics understanding
Delegation
Relationship building
Languages
Arabic
Native
English
Fluent
French
Fluent
Timeline
Partnerships
Department of Economic Development
2021.06 - Current
Guest Service Agent
Etihad Airways
2015.01 - 2021.05
Guest Relations Officer
Grand Hyatt Hotel
2012.06 - 2014.07
Bachelor's degree - industrial production and project management
Ibn Tofail UNIVERSITY
2001.04 - /2013
Similar Profiles
Saloua AbbadiSaloua Abbadi
Senior Specialist at Department of Economic DevelopmentSenior Specialist at Department of Economic Development