Lamis Amamra
Dubai,United Arab Emirates
Summary
I am dedicated to providing exceptional customer service, creating a welcoming atmosphere, and ensuring smooth operations. With strong communication and interpersonal skills, I excel at greeting and assisting passengers, managing a service quality and hospitality, and maintaining a professional demeanor in fast-paced environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
Damac properties
Dubai, UAE
05.2023 - 12.2024
- I had received hospitality training in company management and customer service
- handling face to face inquiries from customers timely and professionally
- I prided myself on my ability to remain polite, empathy , communication ,active listening ,patcience when resolving the problems
- meet personal and team qualitative and quantitative targets
- demonstrates a positive enthusiatic , friendly attitude
Hotel receptionist
Marriott Hotels
Setif, Algeria
05.2020 - 12.2022
- Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
- Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
- Complete basic Cashier and bookkeeping responsibilities
- Handling guests Complaints
Education
Bachelor's Degree - Biochemistry
University OF Farhat Abbas
Setif, Algeria 09.2017 - 07.2021
Skills
- Strong Communication Skills
- Interpersonal Skills
- Customer Service Skills
- Organizational Skills
- Multitasking Skills
- Problem-Solving Skills
- Professionalism
Languages
Arabic
Native
English
Fluent
French
Fluent
Spanish
Beginner
Timeline
Customer Service Representative
Damac properties
05.2023 - 12.2024
Hotel receptionist
Marriott Hotels
05.2020 - 12.2022
Bachelor's Degree - Biochemistry
University OF Farhat Abbas
09.2017 - 07.2021
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