Namusisi Lamula
Dubai ,Yes
Summary
Reliable and team-focused, with strong communication and problem-solving skills, ensuring coordination and customer satisfaction. Demonstrated ability to thrive in fast-paced environments and collaborate with diverse teams, ensuring smooth operations. Ready to contribute to success of the club if you give me a chance .
Reliable , time management and multitasking skills to work in fast food environments. Always ready to help customers and team members.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. And i have been in the fitness environments for 5 years .
Overview
9
9
years of professional experience
1
1
Certification
Work history
Crew member to Crew Trainer to Manager
McDonald's
Dubai
2017.04 - Current
- Ensured customer satisfaction with prompt and accurate order fulfillment.
- Facilitated smooth flow of customers by effectively managing queues during rush hours.
- Maintained immaculate cleanliness standards by regularly cleaning and sanitising workstations.
- Maximised restaurant cleanliness and accessibility.
- Collaborated and offered support with extra tasks to meet team goals.
- Supported store goals by maximising sales opportunities and providing great quality service.
- Prepared products following restaurant portion and presentation standards.
- Shared product knowledge to answer customer questions and make suggestions.
- Worked fast and accurately to meet customer needs and service goals.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Addressed questions, concerns and complaints of customers.
- Operated cash register to take payments and process orders.
- Maintained clean and sanitary food preparation areas and equipment.
- Acted as team player by helping colleagues finish their tasks.
- Trained in food safety and hygiene practices.
Education
Certificate in computer - Computer applications
Namasuba college of commerce
Kampala 2016-07
Certified personal trainer - Fitness
Mefit Pro
Al barsha2025-01
Skills
- Staff training and development
- Customer service excellence
- Situation management and problem solving
- Sales and upselling techniques
- Team supervision
- Excellent communication skills
- Teamwork and team Leadership
Certification
* Certified crew Trainer
* Dubai PIC holder
* Certified shift Leader
* NASM certified
Timeline
Crew member to Crew Trainer to Manager
McDonald's
2017.04 - Current
Certificate in computer - Computer applications
Namasuba college of commerce
Certified personal trainer - Fitness
Mefit Pro