LAMYAE TOUBIR

• Welcomed patients and visitors in a professional and friendly manner
• Managed patient appointments and registration processes
• Answered phone calls and directed inquiries to appropriate departments
• Maintained accurate patient records and confidential information
• Assisted patients with forms, billing inquiries, and insurance verification
• Coordinated with doctors, nurses, and medical staff to ensure smooth patient flow
• Performed administrative duties including filing, scanning, and data entry.

- Handel the schedule for the physiotherapists and doctors according to their time.

- Report for the No-Show.

- Handel the approvals for the patients and contact with them to book appointment.

- Handel the rejection for the approval also to resubmit with the insurance and to contact with patient if there are any issues.

- Handel the expired approvals and contact with patients if they need to continue the treatment.

- Handel the cancelation approvals if the patient asked.

- Handle the patients if they bring the referral from other hospital.

- Answer the phone in a proper manner according to the standards.

- Book appointments and follow up appointments according to the patient request.

- Reply the emails and act accordingly to action or answer to all in a -Timely manner.

- Email the insurance department for any issues with patient’s approvals.

- Follow up with the patient if they have no show 2 or 3 time, to checked with them if they need to reschedule their appointments.

- Daily checking for the patient who left without appointments to call them and for the next sessions.

- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.

- De-escalate situations involving dissatisfied customers, offering patients assistance and support.

- Manage all inbound calls/orders and inquires receives through telephone call, Emails, website in a timely manner.

- Answer all inquiry from patients professionally and provide accurate, satisfactory answers to their queries and concerns and ensure patients feels supported.

- Booked the appointments for the patients

- Confirm the appointment before one day and after one hours.

- Blocked the schedule if the doctor or physiotherapist on leave or sick leave.

- Check the missed Calls.

• Provided excellent customer service and front desk support
• Managed incoming calls, emails, and visitor inquiries
• Assisted with scheduling and administrative tasks
• Maintained organized records and office documentation
• Handled customer complaints professionally and efficiently

• Answer phones and respond to customer requests.
• Sell product and place customer orders in computer
• Provide customers with product and service information
• Upsell products and services
• Transfer customer calls to appropriate staff
• Identify, research, and resolve customer issues using the computer system
• Follow-up on customer inquiries not immediately resolved
• Complete call logs and reports

• Check-in, Baggage claim, Booking, Flight Planning, Passenger Information list