Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Timeline
Generic

Lana Hassan

Ajman,UAE

Summary

Highly skilled professional with expertise in problem solving, MS Office, and customer service. Demonstrates exceptional efficiency in recruitment assistance, information analysis, and scheduling. Committed to leveraging skills to enhance organizational performance and achieve career growth within dynamic environments.

Overview

2
2
years of professional experience

Work history

CUSTUMER SERVICE AND CALL CENTER AGENT

AJ MARKETING
Ajman, UAE
04.2023 - 02.2024
  • Company Overview: AJ MARKETING is a Chinese marketing specializing in developing social media platforms.
  • Answering approximately 500 calls per day in a friendly and courteous manner
  • Transitioning to an urgent call position due to ability of dealing with highly emotional customers
  • Offering high quality solutions to clients while maintaining customer service standards
  • Providing information on additional products and services
  • AJ MARKETING is a Chinese marketing specializing in developing social media platforms.
  • Leveraged industry expertise to guide clients in making informed property investment decisions.
  • Managed executives' schedules for improved daily workflow.
  • Increased efficiency by handling correspondence and organizing files.


CALL CENTER AGENT

ZAIN
Khartoum
03.2022 - 03.2023
  • Company Overview: ZAIN is the largest telecom provider in Sudan.
  • Answering 65 calls per day in a friendly and courteous manner
  • Discussing billing issues with the customer and offering possible solutions
  • Providing information on additional products and services
  • Following the conversational script provided and maintaining a call time of under 5 minutes
  • ZAIN is the largest telecom provider in Sudan.

Education

Bachelors of education - French language

UNIVERSITY OF KHARTOUM

Skills

  • Problem solving
  • MS OFFICE
  • Customer service
  • Efficiency
  • Recruitment assistance
  • Information analysis
  • Scheduling

Personal Information

  • Date of birth: 07/20/97
  • Gender: Female
  • Nationality: Sudanese
  • Visa status: Residence visa holder (Family)

Languages

English
Advanced
French
Intermediate
Arabic
Native

Timeline

CUSTUMER SERVICE AND CALL CENTER AGENT

AJ MARKETING
04.2023 - 02.2024

CALL CENTER AGENT

ZAIN
03.2022 - 03.2023

Bachelors of education - French language

UNIVERSITY OF KHARTOUM

Similar Profiles

Create profile
Lana Hassan