Lana Kniazeva
Dubai,,UAE
Summary
Result-driven Key Account Manager with progressive experience managing strategic and enterprise clients in the logistics industry. Proven ability to drive revenue growth, client retention and upselling through strategic account planning and senior stakeholder engagement. Experienced in managing complex accounts across regional and international markets, with a strong foundation in KPI management and cross-functional coordination.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Key Account Manager – Strategic Accounts
Aramex Emirates LLC
Dubai
2024.10 - 2026.01
- Own a portfolio of large, strategic, and high-revenue clients.
- Drive revenue growth through strategic planning, upselling, and long-term retention.
- Lead senior-level client meetings, performance reviews, and negotiations.
- Act as the escalation point for complex operational and commercial issues.
- Own KPI performance, revenue forecasting, and present actionable insights to senior management.
Account Manager
Aramex Emirates LLC
Dubai
2022.12 - 2024.10
- Managed a portfolio of mid-size corporate clients, ensuring SLA compliance, retention, and service quality.
- Built and maintained strong client relationships while overseeing day-to-day account operations.
- Identified growth opportunities and supported account expansion initiatives.
- Coordinated with operations, finance, and customer service teams.
- Monitored performance KPIs and supported internal and client-facing reporting.
Account Manager / Senior Customer Service Executive
Aramex Georgia LLC
Tbilisi
2019.09 - 2022.12
- Managed local and international client accounts and shipment operations.
- Coordinated cross-border logistics with global Aramex teams.
- Maintained high service levels and met customer satisfaction KPIs.
- Supported account reporting, documentation, and internal coordination.
Education
Bachelor of Business Management - Finance
International Black Sea University
Tbilisi, Georgia 2016.09 - 2020.05
Skills
- Strategic & Key Account Management
- Client Retention & Revenue Growth
- KPI & Performance Management
- Enterprise Client Stakeholder Management
- Cross-functional Coordination
- Salesforce CRM MS Office
Languages
Russian
Native
Georgian
Fluent
English
Fluent
Timeline
Key Account Manager – Strategic Accounts
Aramex Emirates LLC
2024.10 - 2026.01
Account Manager
Aramex Emirates LLC
2022.12 - 2024.10
Account Manager / Senior Customer Service Executive
Aramex Georgia LLC
2019.09 - 2022.12
Bachelor of Business Management - Finance
International Black Sea University
2016.09 - 2020.05