Lance Argana
Learning & Development Coordinator
Dubai
Summary
Highly motivated with a strong passion for continuous learning and growth. Utilizes effective communication skills to ensure clarity and engagement in training sessions. Reliable team player who adapts to evolving business needs and prioritizes collaborative efforts for optimal results. Enthusiasm and potential are evident in my dedication to acquiring new skills and taking on challenges with a proactive mindset.
Overview
6
6
years of professional experience
18
18
years of post-secondary education
2
2
Languages
Work History
Learning & Development Coordinator
Movenpick, Novotel, Adagio JVT & Pullman Sharjah
04.2024 - Current
- Enhanced employee performance by developing and implementing comprehensive Accor training programs.
- Collaborated with hotel departments to identify skill gaps and design targeted training initiatives.
- Facilitated engaging workshops and seminars, promoting a culture of continuous learning within the organization.
- Handled company provided online and e-learning tools and portals, ensured approval processes are in place and executed, while tracking registrations and completions.
- Provided support to Departmental Trainers for the trainings they conducted.
- Foresaw all cross-trainings with the hotels and guided each employee through the process.
- Aligned training objectives with overall business goals, ensuring that all learning activities supported strategic priorities.
- Prepared reports and metrics on training activities and outcomes.
Guest Service Agent
Accor - Movenpick, Novotel, Adagio JVT
02.2023 - 04.2024
- Check-In and Check-Out: Greeting guests upon arrival, assisting with the check-in process, and ensuring a smooth check-out experience are essential duties
- Guest Assistance and Handling Complaints: Address guest inquiries, requests, and concerns promptly and professionally
- Reservations and Bookings: Managing reservations over phone and in person and coordinating room assignments to meet guest preferences
- Inter-Departmental Coordination: with Housekeeping for amenities and special guest requests, with Reservations for payment links, online bookings, and group arrivals and Finance for bank transfers
- Credit Limit: Follow-up with guest payment for long stays
- Pending Departures: Charging virtual credit cards and closing city ledgers
- Achievements: Check-in + check-out 30 rooms every shift Average upsell of AED5,000 per month
- Special Task: Daily reconciliation of ALL Accor Loyalty Program for three cluster properties
- Rooms Controlling: Allocation of 100 to 250 rooms (off and peak season) for all arrivals of the day considering guest preferences and availability
Recruitment Researcher
eMagine Solutions
01.2021 - 04.2021
- Carefully review, analyze job descriptions provided by clients
- Sourcing, headhunting candidates through online job boards (LinkedIn, Bayt, NaukriGulf) and the company database
- Create job advertisements on online job boards for different kinds of positions
- Review job applications and qualify candidates over the phone or through Zoom, MS Teams and, Google Meet
- Prepare cover sheets and CVs of qualified candidates to forward over to clients
- Organize and schedule interviews for candidates selected by the client
- Forward offer letters and close the candidates on the agreed upon salary and position
Intern
Love Radio 95.1 FM
01.2019 - 12.2019
- Helps the producers and on-air talent by setting-up the studio for broadcasts with scripts for advertisements and endorsements
- Fields calls for song requests, screen calls for talk shows, takes personal information from contest winners
- Aids in developing segments through brainstorming new ideas, write and execute the material on air
- Promotes the station to the schools, communities and advertisers
- Preparing and distributing mail, communicating with advertisers and listeners through email, filing membership information and filling out contest winner forms
Education
Bachelor of Arts - Communication Major in Speech Communication Minor in Broadcast Communication
University of the Philippines
01.2015 - 01.2019
High School - undefined
Montessori Internationale
01.2011 - 01.2015
Primary - undefined
Montessori Internationale
01.2001 - 01.2011
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft Outlook
- Opera Cloud
- Critical thinking
- Problem Solving
- Professionalism
- Work Ethic
- Team Orientation
- Oral Communication
- Written Communication
- Assuming Responsibility
- Efficient Activity Planning
- Training delivery
Timeline
Learning & Development Coordinator
Movenpick, Novotel, Adagio JVT & Pullman Sharjah
04.2024 - Current
Guest Service Agent
Accor - Movenpick, Novotel, Adagio JVT
02.2023 - 04.2024
Recruitment Researcher
eMagine Solutions
01.2021 - 04.2021
Intern
Love Radio 95.1 FM
01.2019 - 12.2019
Bachelor of Arts - Communication Major in Speech Communication Minor in Broadcast Communication
University of the Philippines
01.2015 - 01.2019
High School - undefined
Montessori Internationale
01.2011 - 01.2015
Primary - undefined
Montessori Internationale
01.2001 - 01.2011
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