Laphy Jose
Abu Dhabi
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Production Operator
Lipa Pharmaceuticals
01.2023 - 07.2023
- Used equipment properly to avoid workplace hazards or injuries.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products for defects and flaws using proper QA procedures.
- Displayed good knowledge of safe operating and emergency procedures development and implementation.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Customer Service Cashier
Orient Exchange co llc
06.2013 - 07.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
Office Administrator
C K Engineering works
09.2008 - 01.2010
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Education
MBA - Finance And Human Resource
R I M S
Bangalore04.2011
Bachelor of Commerce -
Jyothis College
Irinjalakuda India04.2007
Skills
o Certified in computerized professional accounting (CPA)
o Certified in Information Technology(MIS) From NIIT
o Diploma in Office Automation (DOA) & Office Clerk
Additional Information
Declaration:
I hereby declare that the above-mentioned information is true to the best of my knowledge and faith.
Timeline
Production Operator
Lipa Pharmaceuticals
01.2023 - 07.2023
Customer Service Cashier
Orient Exchange co llc
06.2013 - 07.2022
Office Administrator
C K Engineering works
09.2008 - 01.2010
MBA - Finance And Human Resource
R I M S
Bachelor of Commerce -
Jyothis College
Similar Profiles
Ellie Xiao Li (Citizen)Ellie Xiao Li (Citizen)
Customer Service Representative at Lipa PharmaceuticalsCustomer Service Representative at Lipa Pharmaceuticals
Melanie LakemanMelanie Lakeman
Procurement Officer at Lipa Pharmaceuticals LtdProcurement Officer at Lipa Pharmaceuticals Ltd
JITENDRA CHETTYJITENDRA CHETTY
QUALILTY ASSURANCE MANAGER at BLUEGUM PHARMACEUTICALSQUALILTY ASSURANCE MANAGER at BLUEGUM PHARMACEUTICALS