lARA lOURDES ESPINOSA
DUBAI,UAE
Summary
Travel professional with extensive experience planning first-class personal and commercial experiences and understanding of evolving travel trends. Focused on meeting client requirements with well-prepared arrangements and itineraries meticulously matching varying budgets.
Customer-focused travel professional versed in current industry practices and desirable destinations. Focused on delivering first-class experiences for variety of budgets and preferences. Reliable in maintaining organised records and preparing necessary paperwork with outstanding organizational skills and workplace focus. Adept in strategy development and staff training. Offering 20 years of sales experience and excellent leadership ability.
Overview
21
21
years of professional experience
14
14
years of post-secondary education
Work history
Business Travel Supervisor
Emirates Group/Dnata
Dubai, UAE
07.2004 - Current
- Maximised sales profits using proven upselling and cross-selling techniques.
- Advised customers on specific visa and passport requirements.
- Monitored flight costs and demand to achieve best-possible prices.
- Promoted seasonal travel offers and upsold additional tours and experiences.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Utilised business travel expertise to design cost-effective corporate trips.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Verified customer passports and documentation to travel.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Trained and mentored junior consultants in customer service best practices.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Recorded accurate passenger information to eliminate ticketing errors.
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Determined exact customer requirements and recommended destinations to suit.
- Created and communicated clear, detailed itineraries ahead of travel.
- Liaised with local operators to promptly resolve travel restrictions and delays.
Corporate Travel Supervisor
American Express Emergency Travel Services
Manila, Philippines
12.2002 - 07.2004
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Conducted thorough market research to maintain advanced knowledge on top destinations and travel trends.
- Managed portfolios of High Net Worth clients, providing comprehensive service from pre- through post-trip.
- Adhered to clients budgets while making plans.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Strived to reach set sales and revenue targets.
- Utilised Global Distribution Systems to conduct booking transactions.
- Handled large volumes of email enquiries daily, exceeding agency averages.
- Generated repeat business by escalating and actioning feedback for maximum effect.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
Education
Bachelor's degree - Bachelor in Science & Tourism- Undergraduate
Polytechnic University of the Philippines
Manila, Philippines 06.1998 - 04.2002
High School Diploma -
Makati High School
Makati, Philippines 06.1995 - 04.1999
Diploma - Tertiary
Makati Elementary School
Makati,Philippines 06.1989 - 04.1995
Speech Power
John Robert Powers
Makati. Philippines 12.2001 - 02.2002
Personality Development Summer Course
Cora Doloroso Training Centre
Makati, Philippines 03.1997 - 06.1997
Skills
- Geographical knowledge
- Flight and hotel reservations
- Itinerary creation
- Sabre GDS
- Ticket sales reporting
- Visa procedures
- Special travel assistance
- Sales pipeline management
- Effective selling techniques
- Reporting data
- Operations
- Meeting quotas
Languages
English
Fluent
Timeline
Business Travel Supervisor
Emirates Group/Dnata
07.2004 - Current
Corporate Travel Supervisor
American Express Emergency Travel Services
12.2002 - 07.2004
Speech Power
John Robert Powers
12.2001 - 02.2002
Bachelor's degree - Bachelor in Science & Tourism- Undergraduate
Polytechnic University of the Philippines
06.1998 - 04.2002
Personality Development Summer Course
Cora Doloroso Training Centre
03.1997 - 06.1997
High School Diploma -
Makati High School
06.1995 - 04.1999
Diploma - Tertiary
Makati Elementary School
06.1989 - 04.1995
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