Lara Marie Manzano
ABU DHABI,UAE
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative/Insurance Clerk
Marina Insurance Brokers
Abu Dhabi, United Arab Emirates
10.2019 - Current
- Supported field insurance team with timely processing of enrolments, policy changes, and cancellations.
- Knowledge about processing claims
- Negotiated claim settlements with policyholders, ensuring fairness and satisfaction.
- Knowledge about escalation of medical approvals in line to policy terms and conditions
- Knowledge about handling SME group medical inquiry
- Able to write comprehensive comparison report for clients to easily understand the benefits of the desired insurance.
- Provided detailed information about insurance policies to prospective clients.
- Update database regularly for accurate record keeping.
- Coordinated closely with underwriters for accurate policy issuance.
- Followed up on lapsed policies, ensuring continuity of coverage for clients.
- Carried out administrative tasks efficiently, maintaining an organized work environment.
- Maintained strong relationships with existing clients through regular communication and excellent service delivery.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Insurance Clerk
Al Berwaz Insurance Brokers
Abu Dhabi
04.2016 - 10.2019
- Screen applicant about the standard criteria of the insurance.
- Evaluate the submitted documents from the client to recommend an insurance plan.
- Review insurance applications for compliance and adherence.
- Ensuring to give the client an insurance with a good network, benefits and within the
budget premiums. - Enumerate the benefits and networks of the desired plan to the client.
- Negotiate and define the specific terms of insurance policies with clients and insurance
companies. - Knowledge about endorsement, claims new and renewal of policies.
Education
BACHELOR OF SECONDARY EDUCATION - Major in Biological Science
Bulacan State University
Philippines 06.2011 - 03.2015
Skills
- Claims handling proficiency
- Policy renewal procedures
- Quote preparation
- Outstanding customer service
- Experience with CRM systems
- Database administration
- Outstanding clerical abilities
- Ability to prepare reports
- Knowledge of insurance software
- Policy servicing aptitude
- Compliance awareness
- Insurance product knowledge
Timeline
Customer Service Representative/Insurance Clerk
Marina Insurance Brokers
10.2019 - Current
Insurance Clerk
Al Berwaz Insurance Brokers
04.2016 - 10.2019
BACHELOR OF SECONDARY EDUCATION - Major in Biological Science
Bulacan State University
06.2011 - 03.2015
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