LARISA ANDREOU
DUBAI
Summary
Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with US-based airlines as valued member of cabin crew.
Overview
4
4
years of professional experience
Work History
Cabin Crew Member
EMIRATES AIRLINES
06.2022 - Current
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Enforced lost and found procedures for any items inadvertently left behind by travelers.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
- Answered passenger questions and provided solutions to issues arising during flights.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cabin Crew Member
TUS AIRWAYS
02.2022 - 06.2022
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
Cabin Crew Member
CYPRUS AIRWAYS
06.2021 - 10.2021
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Checked personnel for proper uniforms and safety equipment.
- Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Answered passenger questions and provided solutions to issues arising during flights.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Claims Administrative Assistant
PRODROMOU & MAKRIGIANNIS Ltd
06.2019 - 09.2019
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Utilized excellent analytical and problem-solving skills to quickly and accurately assess insurance claims.
Education
Bachelor of Science - NUTRITION AND DIETETICS
EUROPEAN UNIVERSITY
NICOSIA,CYPRUS07.2021
High School Diploma -
FORUM PRIVATE SCHOOL
NICOSIA,CYPRUS06.2015
Skills
- Medical Emergency Response
- Emergency Procedures Knowledge
- Employee Performance
- Flight Training
- Boarding Coordination
- Luggage Stowing
- Beverage Service
- Safety Demonstrations
- Service Quality
- Company Guidelines
- Ticket Checks
- Aviation Regulations
- Food and Beverage Service
- Problem-Solving Ability
- Understanding Customer Needs
Timeline
Cabin Crew Member
EMIRATES AIRLINES
06.2022 - Current
Cabin Crew Member
TUS AIRWAYS
02.2022 - 06.2022
Cabin Crew Member
CYPRUS AIRWAYS
06.2021 - 10.2021
Claims Administrative Assistant
PRODROMOU & MAKRIGIANNIS Ltd
06.2019 - 09.2019
Bachelor of Science - NUTRITION AND DIETETICS
EUROPEAN UNIVERSITY
High School Diploma -
FORUM PRIVATE SCHOOL
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