Lateifah AlKamzari

• Perform all cash-counter banking transaction to meet high service standards.
• Handle customer queries, complaints and resolve.
• Ensure customer & staff account privacy and confidentially.

• Promote service and products of the bank to help to achieve business goals and ,maintain customer relationship.
• Co-custodian of vault, cash safe and other security items.
• Work within the empowerment and authorization matrix.

Customer Service

• Promote and sell financial products and services to customers.
• Achieve assigned target (products, volume, segment) in a consistent and competent manner.
• Ensure that liabilities and assets growth are a per the stated business targets.
• Plan calls and visits via calling schedules and submit call reports.
• Get sales leads from other areas in the bank for cross selling.

• Arrange appointments for the director and remind him.
• Arrange meetings inside and outside the center.
• Electronic and manual archiving.
• Writing mails, receiving faxes and send it.

HR Section

• Preparation of all kinds of leaves for each employee.
• Controlling and ,monitoring traffic center's transportation with the drivers.
• Preparing annual evaluation for all staff and heads of departments.
• Monitoring attends for all staff.

• Participating in making appointments with potential clients
• Answering calls and questions and making schedule for the consultants
• Welcoming the guests and give them brief description of how KF works
• Helping counselors
• Joining interviews and meeting and taking the important notes
• Internalization of customer's data in the system
• Preparing reports projects for clients in English only.

Helping Counselors

• Joining interviews and meeting and taking the important notes.
• Internalization of customer's data in the system.
• Preparing reports projects for clients in English only.

Work Placement

• Electronic archiving, data internalize and follow up cases of customers.