Laticia Tanyaradzwa Alifaya
Zimbabwe
Summary
Detail-oriented Waitress agent experienced in hospitality, customer service and promoting a strong commitment to providing the best possible experience. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
2
2
years of professional experience
Work History
Waitress
Holiday Inn
Zimbabwe, Zimbabwe
08.2021 - 10.2023
- Maintain high standards of personal hygiene and wear proper uniform at all times
- Welcome and acknowledge each and every guest with smile, eye contact, and friendly verbal greeting, using guest's name when possible
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
- Answer telephones using appropriate etiquette including answering phone within 3 rings, answering with smile in one's voice, using callers' name, transferring calls to appropriate person/department, requesting permission before placing caller on hold, taking and relaying messages, and allowing caller to end call
- Take, and expedite guests' orders and ensure that they are delivered to their tables within the specified timelines
- Collecting as much useful information about the guests, related to their preferences as well as previous issues and adhering to the proper log in procedures
- Report any unusual occurrences and/or requests to Supervisor/Manager
- Report any technical deficiencies to concerned department and immediate Manager and follow through with assignment
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Perform any other duties as assigned by Management
Education
Aged Care - General Study
AWM Education Australia
ZimbabweInternational life saving certificate first-aid - First aid
St. Johns Ambulance
Zimbabwe High School Diploma - General
Masuka Christian High Schoo
ZimbabweSkills
- Top Skills
- Tourism
- Customer Relationship Management (CRM)
- Root Cause Problem Solving
- Team motivation and development
- Professional habit and trustworthy
- Holiday inn
Additional Information
- Visa: Visit visa
Timeline
Waitress
Holiday Inn
08.2021 - 10.2023
Aged Care - General Study
AWM Education Australia
International life saving certificate first-aid - First aid
St. Johns Ambulance
High School Diploma - General
Masuka Christian High Schoo
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