Latifa Alblooshi
Al Ain
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills.
Overview
8
8
years of professional experience
Work History
Patient Experience Executive
emirates international hospital
10.2022 - Current
- Monitored guest feedback, using to improve service and departmental operations.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Oversaw regulated greeting and internal processing of guests upon arrival.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Coached and developed associates to improve soft skills and recovery techniques.
- Developed and implemented strategies to uphold safety and security of guests.
- Planned and implemented promotional activities to increase customer satisfaction.
- Surveyed guests to check for areas in need of improvement.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
Secretary Director Trainee
Al Ain club
02.2020 - 05.2020
- Handled confidential information in professional manner.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
- Worked with senior management to initiate new projects and assist in various processes.
- Updated and maintained confidential databases and records.
- Took notes and dictation at meetings.
Creative Media Production
carolina herrera
04.2015 - 05.2015
- Increased brand awareness through creation of innovative print and digital productions for major publications.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Led implementation of best practices to support customer service satisfaction initiatives.
- Cut delivery times through proactive tracking and monitoring of project timelines and aggressive pursuit of customer approval of digital and print files.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Maintained schedules, managed deadlines, and interfaced with teammates to support production activities.
Postal Service Employee (trainee)
emirates post group
04.2015 - 04.2015
- Sorted mail according to size, shape and destination.
- Provided service and sales to walk-in customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Used automated mail processing equipment to sort and collate mail.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Skilled at working independently and collaboratively in team environment.
Education
High School Diploma -
Secondary Technical School
Al Ain 09.2012
Skills
- Business Services
- Customer Satisfaction
- Workflow Optimization
- Microsoft Office
- Advanced Excel Spreadsheet Functions
- Customer Inquiries
- Business Development
- Customer Retention
- Team Collaboration
- Client Support
- Problem-Solving Skills
- Verbal Communication
- Maintaining Clean Work Areas
- Public Relations
Languages
Arabic
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Patient Experience Executive
emirates international hospital
10.2022 - Current
Secretary Director Trainee
Al Ain club
02.2020 - 05.2020
Creative Media Production
carolina herrera
04.2015 - 05.2015
Postal Service Employee (trainee)
emirates post group
04.2015 - 04.2015
High School Diploma -
Secondary Technical School
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