Latifa Ali Hamdan Mohammed Ali Alblooshi
Al Ain City,United Arab Emirates
Summary
Detail-oriented professional with expertise in workload balancing and MS Office, complemented by strong computer skills and effective communication strategies. Demonstrates exceptional goal setting and active listening abilities, ensuring stress tolerance and efficient work planning. Committed to teamwork and cooperation, with proven Excel proficiency to enhance productivity.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
1
1
Certification
Work history
Call centre representative
Data Direct (Nafis project)
Al Ain City, Abu Dhabi
2025.03 - Current
- Enhanced customer experience by delivering personalised service.
- Developed product knowledge with regular training sessions to answer queries effectively.
- Adapted swiftly to new software platforms for efficiency in operations.
- Worked collaboratively with team members to achieve shared objectives.
- Exhibited strong multitasking abilities whilst handling simultaneous projects.
- Followed all communication procedures, guidelines, and policies to maintain consistency.
- Teamed up with other departments for swift problem-solving situations.
Teacher's Assistant
Liwa International School
Al Ain City, U.A.E
2022.08 - 2023.02
- Assisted students in achieving learning objectives through personalized support and small group interactions.
- Assisted in grading assignments, helping maintain accurate records of student performance.
- Tracked student progress and updated parents on developments and achievements.
- Created engaging activities and generated innovative ideas for classroom instruction.
Education
GED - mechanical engineering
Applied Technology High School
Al Ain City, United Arab EmiratesSkills
- Workload balancing
- MS Office
- Computer Skills
- Communication Strategies
- Goal Setting
- Great active listening skills
- Stress Tolerance
- Work Planning and Prioritization
- Teamwork and Cooperation
- Excel proficiency
Certification
- Family development foundation certificate of appreciation
- ICT certification
- Researches Diploma in crisis and Disaster Management
Languages
Mother language: Arabic
Proficient (C2)
English: Upper intermediate (B2)
Fluent
Timeline
Call centre representative
Data Direct (Nafis project)
2025.03 - Current
Teacher's Assistant
Liwa International School
2022.08 - 2023.02
GED - mechanical engineering
Applied Technology High School