Summary
Overview
Work History
Education
Skills
Languages
Certification
Personal Information
Timeline
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LATIFAH NAKAYIZA

LATIFAH NAKAYIZA

Dubai

Summary

Experienced cashier with a strong foundation in retail operations and customer service. Dedicated to delivering accurate transactions and fostering positive customer interactions. Skilled in efficiently managing high-volume transactions and promptly resolving any issues. Proficient in cash handling procedures and effective communication, ensuring a seamless and pleasant experience for all customers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Cashier/customer Service

Jollibee Golden
01.2024 - Current


  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Guest Expert/Cashier

AMERICANA GROUP
03.2021 - 04.2023


  • Implemented guest feedback system to gather insights for service improvements.
  • Conducted regular inventory checks of front desk supplies to prevent shortages.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.
  • Improved team efficiency with thorough training on customer service protocols.

Airport Customer Service Agent Trainee

Entebbe International Airport
01.2019 - 02.2021
  • Provided assistance during emergency situations following established protocols to ensure passenger safety.
  • Enhanced customer satisfaction by providing timely and accurate flight information.
  • Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions
  • Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer service

Education

Diploma - Early Childhood Education And Care

Buloba Teacher’s College
Uganda
12.2020

Skills

  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Computer skills
  • Airline operations
  • Excellent communication
  • Microsoft office
  • Data entry
  • Calm under pressure
  • First Aid and safety

Languages

English
Advanced (C1)
Luganda
Advanced (C1)

Certification

Diploma in early childhood education

Certificate in safety and security

Certificate in Food Safety and Hospitality

Certificate in care giving

High school certificate of Education

Personal Information

Timeline

Cashier/customer Service

Jollibee Golden
01.2024 - Current

Guest Expert/Cashier

AMERICANA GROUP
03.2021 - 04.2023

Airport Customer Service Agent Trainee

Entebbe International Airport
01.2019 - 02.2021

Diploma - Early Childhood Education And Care

Buloba Teacher’s College

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LATIFAH NAKAYIZA