LATIMA KASUMBA
DUBAI
Summary
Professional Waiter
Hardworking, self motivated professional waiter with 3 years of exceptional customer service experience in a range of different food establishments.
Equipped with a track record of success in meeting and outperforming each customers needs and expectations in a warm, sincere and friendly manner.
Overview
3
3
years of professional experience
Work History
WAITER
PHILEAS FOGGS
05.2022 - Current
- Provided personalized recommendations to guests from an extensive win list and food menu resulting in increased sales
- Maintained table settings and cleanliness of the dining room throughout the service, resulting in a 100%satisfaction rate from guests.
- Handled payments and cash correctly, resulting in 0% error rate in all transactions.
- Collaborated with kitchen team to ensure a seamless service, resulting in increased number of repeat customers.
- Demonstrated excellent communication skills when troubleshooting issues related to food allergies and other dietary restrictions.
- Managed a section of 10 tables ensuring efficient service and timely delivery of orders resulting in 100% satisfaction rate from customers.
- Assisted the sommelier with wine service during special events, resulting in increased revenue.
WAITER
PHILEAS FOGGS
03.2021 - 04.2022
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Certificate of Higher Education - INTERNATIONAL BUSSINESS
MAKERERE UNIVERSITY
UGANDA2020
Skills
- Effective communication
- Customer service
- Teamwork
- Time management
- Conflict resolution
- Food and beverage pairings
- Performance Improvement
- Sales expertise
- High-volume dining
- Order Accuracy
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
- Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
Languages
English
Proficient
C2
French
Beginner (A1)
Arabic
Beginner (A1)
Luganda
Bilingual or Proficient (C2)
Timeline
WAITER
PHILEAS FOGGS
05.2022 - Current
WAITER
PHILEAS FOGGS
03.2021 - 04.2022
Certificate of Higher Education - INTERNATIONAL BUSSINESS
MAKERERE UNIVERSITY