Summary
Overview
Work History
Education
Skills
Timeline
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Latish Kumar

Latish Kumar

Banker
Karama, Dubai

Summary

Graduate in Commerce (Mumbai University) having 18+ Years of experience with more than 14 years of banking experience in U.A.E.

Core role is to set up and implement new initiatives for the Business with the objective to build new product and manage existing product.Improve brand value and build customer value proposition

Undertake special projects to innovate and transform existing business practices and channels Inject growth into existing/new product lines by developing business through strategic alliances and partnerships.

Digital Banking Channel development activities and adoption

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Would appreciate the opportunity for a personal interview that would enable us to discuss in greater detail as to how professional affiliation would be mutually beneficial could be reached through either mobile +971506314658/+971501635257 or e-mail at latish1981@gmail.com

LinkedIn Profile linkedin.com/in/latish-kumar-aab9b531

Thanking You,

Latish Kumar Velayudhan

Overview

19
19
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Assistant Manager Cards Portfolio Management

RAKBANK
Dubai
06.2023 - Current
  • Supporting the portfolio manager in all customer life cycle management activities; includes activation, retention, spend growth and balance building
  • Develop, run, and monitor usage promotion & campaigns in line with business objectives.
  • Liaising with all credit card stakeholders (Call Center, Legal & Compliance, Marketing, Finance, Credit & Risk Management, Operations, Analytics, and third party vendors) to ensure flawless and timely execution of portfolio campaigns and initiatives.
  • Working closely with external partners and vendors to implement offer and promotional initiatives.
  • Implement key actions based on customer’s life cycle in cards portfolio.

Assistant Manager Digital Product Business Banking

RAKBANK
Dubai
02.2016 - 05.2023


  • Conduct analysis of business opportunities, understanding of market gaps,identify emerging segments and business trends
  • Implement and monitor the segment strategies through initiatives on acquisition, cross-selling, service upgrade, customer loyalty, and retention
  • Continuously scan the competition/market and report on emerging trends or any new development or business opportunities for liability products
  • Marketing & Communications- Planning & implementing marketing activities across all online & offline channels assist in all business marketing functions,including brand management, product launch,advertising,marketing collateral
  • Plan annual calendar of product promotion campaigns for liability products; ensure implementation by Sales Units & Direct Sales team; monitor results; and recommend corrective actions
  • Strategic Alliances Lead new sign ups and Initiatives for strategic partners Business Development and Key account Management for existing partners

Senior Customer Service Officer

RAKBANK
Dubai
06.2011 - 01.2016
  • Coordinate between Sales team,Branches,Operations,Compliance,HR and different business Units for various types of resolutions
  • Preparation and analysis of daily/monthly MIS report Sales
  • Forecasting , planning the sales target and furnishing the same to the Sales Managers and Business Heads

Data Analyst

V2 Software Solutions
Mumbai
09.2010 - 03.2011
  • Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
  • Produced monthly reports using advanced Excel spreadsheet functions.


MIS Executive

Shaw Hospitality Pvt. Ltd
Mumbai
12.2009 - 02.2010


  • Produced tables, pivot reports and charts for use in key decision-making processes.
  • Preparation and analysis of daily, weekly & monthly MIS as per management requirement
  • Planned and led administration of management information system for achieving threshold-level performance.

Senior Customer Service Representative

First Gulf Bank
Abudhabi
02.2007 - 08.2009
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.

Accountant

Asia Pacific Brand India Ltd
Mumbai
01.2005 - 11.2006

Account Assistant

Ashapura Garments(P)Ltd
Mumbai
07.2004 - 11.2005

Education

Bachelor of Commerce - Accounting And Auditing

Mumbai University
Mumbai
06.2000 - 04.2004

Digital Marketing Professional Program - Marketing

Manipal Executive Education
Dubai
04.2019 - 06.2019

PRODUCT MANAGAGMENT - PRODUCT

ISB
India
01.2022 - 03.2022

Skills

    Team Work

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Timeline

Assistant Manager Cards Portfolio Management

RAKBANK
06.2023 - Current

PRODUCT MANAGAGMENT - PRODUCT

ISB
01.2022 - 03.2022

Digital Marketing Professional Program - Marketing

Manipal Executive Education
04.2019 - 06.2019

Assistant Manager Digital Product Business Banking

RAKBANK
02.2016 - 05.2023

Senior Customer Service Officer

RAKBANK
06.2011 - 01.2016

Data Analyst

V2 Software Solutions
09.2010 - 03.2011

MIS Executive

Shaw Hospitality Pvt. Ltd
12.2009 - 02.2010

Senior Customer Service Representative

First Gulf Bank
02.2007 - 08.2009

Accountant

Asia Pacific Brand India Ltd
01.2005 - 11.2006

Account Assistant

Ashapura Garments(P)Ltd
07.2004 - 11.2005

Bachelor of Commerce - Accounting And Auditing

Mumbai University
06.2000 - 04.2004
Latish Kumar Banker