Proven to enhance dining experiences at Mawuli Hotel, I excel in cleanliness and menu presentation, ensuring guest satisfaction. Leveraging skills in cash handling and food safety, I've contributed to a safer, more efficient service environment. My professional appearance and ability to resolve issues swiftly highlight my commitment to excellence, making me a valuable asset to any team.
Restaurant waiter plays a crucial role in delivering excellent customer service and ensuring a pleasant dining experience for guests.
AA professional waiter in a hotel is expected to perform their duties with a high level of skill, efficiency, and customer focus. Here are the detailed duties and responsibilities of a professional waiter in a hotel:
Greeting and Welcoming Guests : Provide a warm and professional greeting to guests as they arrive.
Escort guests to their tables and assist with seating.
Presenting Menus and Taking Orders :
Offer detailed explanations of menu items, including ingredients, preparation methods, and any potential allergens.
Take accurate orders, noting any special dietary requirements or preferences.
Make recommendations for food and beverage pairings.
Serving Food and Beverages : Ensure timely and accurate delivery of food and beverages.
Maintain high standards of presentation and service.
Monitor tables to anticipate and respond to guest needs promptly.
Knowledge and Recommendations : Stay informed about menu changes, daily specials, and promotional items.
Provide expert advice on wine and beverage choices, including making specific recommendations.
Handling Complaints and Special Requests : Address and resolve guest complaints or concerns professionally and efficiently.
Accommodate special requests and dietary needs with a focus on guest satisfaction.
Processing Payments : Present bills to guests and handle transactions accurately.
Operate the point-of-sale (POS) system efficiently.
Ensure all financial transactions are recorded correctly.
Maintaining Cleanliness and Order : Keep the dining area, including tables, chairs, and floors, clean and tidy.
Set tables according to hotel standards before service.
Clear and reset tables promptly after guests leave.
Food safety - 2018
Food safety - 2018