Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Laud Adu Asare

Summary

Proven to enhance dining experiences at Mawuli Hotel, I excel in cleanliness and menu presentation, ensuring guest satisfaction. Leveraging skills in cash handling and food safety, I've contributed to a safer, more efficient service environment. My professional appearance and ability to resolve issues swiftly highlight my commitment to excellence, making me a valuable asset to any team.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Electrician Assistant

HPQC MARINE EQUIPMENT REPAIRING &MAINTENANCE
03.2024 - Current
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Pulled wire through conduits and through holes in walls and floors.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
  • Aided senior electricians in troubleshooting complex electrical issues using diagnostic tools such as multimeters or clamp meters.
  • Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.

Restaurant Waiter

Mawuli Hotel
04.2018 - 06.2020

Restaurant waiter plays a crucial role in delivering excellent customer service and ensuring a pleasant dining experience for guests.

  • Warm Welcome: Greet guests warmly as they arrive at the restaurant.
  • Escort to Tables: Lead guests to their tables and provide menus.
  • Menu Explanation: Explain menu items, including ingredients and preparation methods.
  • Order Accuracy: Take accurate food and beverage orders, noting any special requests or dietary restrictions.
  • Recommendations: Make informed recommendations for menu items and beverage pairings.
  • Timely Delivery: Ensure that food and beverages are delivered to table promptly and at correct temperature.
  • Presentation: Maintain high standards of presentation for all dishes and drinks.
  • Attention to Detail: Monitor tables and anticipate guests' needs, providing refills and additional items as required.
  • Issue Resolution: Address and resolve any guest complaints or concerns professionally and courteously.
  • Special Requests: Accommodate special requests and dietary needs to ensure guest satisfaction.
  • Bill Presentation: Present bills to guests at appropriate time.
  • Transaction Handling: Process payments accurately using point-of-sale (POS) system.
  • Financial Accuracy: Ensure all financial transactions are recorded correctly.
  • Table Setup: Prepare tables for new guests, ensuring cleanliness and proper arrangement.
  • Cleanliness: Clear and reset tables promptly after guests leave.
  • Sanitation: Follow sanitation protocols to maintain clean and hygienic environment.
  • Attentive Service: Provide attentive and personalized service to enhance dining experience.
  • Guest Interaction: Engage with guests to build rapport and ensure a positive experience.
  • Hygiene Practices: Follow all hygiene and safety regulations.
  • Food Handling: Practice proper food handling and storage procedures.
  • Safety Compliance: Report any safety hazards or maintenance issues promptly.

Waiter

Anita Hotel
02.2013 - 08.2015

AA professional waiter in a hotel is expected to perform their duties with a high level of skill, efficiency, and customer focus. Here are the detailed duties and responsibilities of a professional waiter in a hotel:

Greeting and Welcoming Guests : Provide a warm and professional greeting to guests as they arrive.
Escort guests to their tables and assist with seating.

Presenting Menus and Taking Orders :

Offer detailed explanations of menu items, including ingredients, preparation methods, and any potential allergens.
Take accurate orders, noting any special dietary requirements or preferences.
Make recommendations for food and beverage pairings.

Serving Food and Beverages : Ensure timely and accurate delivery of food and beverages.
Maintain high standards of presentation and service.
Monitor tables to anticipate and respond to guest needs promptly.

Knowledge and Recommendations : Stay informed about menu changes, daily specials, and promotional items.
Provide expert advice on wine and beverage choices, including making specific recommendations.

Handling Complaints and Special Requests : Address and resolve guest complaints or concerns professionally and efficiently.
Accommodate special requests and dietary needs with a focus on guest satisfaction.

Processing Payments : Present bills to guests and handle transactions accurately.
Operate the point-of-sale (POS) system efficiently.
Ensure all financial transactions are recorded correctly.

Maintaining Cleanliness and Order : Keep the dining area, including tables, chairs, and floors, clean and tidy.
Set tables according to hotel standards before service.
Clear and reset tables promptly after guests leave.

Education

High School Diploma -

Jocams Training Academy
Ghana
10.2017

High School Diploma -

Kumasi Technical Senior High School
Ghana
03.2010

Skills

  • Cleanliness
  • Order Taking
  • Professional Appearance
  • Cash Handling
  • Food safety understanding
  • Menu presentation

Languages

English
Upper intermediate (B2)

Certification

Food safety - 2018

Timeline

Electrician Assistant

HPQC MARINE EQUIPMENT REPAIRING &MAINTENANCE
03.2024 - Current

Restaurant Waiter

Mawuli Hotel
04.2018 - 06.2020

Waiter

Anita Hotel
02.2013 - 08.2015

High School Diploma -

Jocams Training Academy

High School Diploma -

Kumasi Technical Senior High School

Food safety - 2018

Laud Adu Asare