Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Hi, I’m

LAURA ANDRADE

Lisboa,Portugal
LAURA ANDRADE

Summary

Dynamic professional with expertise in content creation and SEO, leveraging agile methodologies to drive performance improvements. Demonstrates a strong understanding of behaviour driven development, contributing to innovative solutions. Committed to enhancing digital presence and optimising strategies for growth.

Offering strong leadership and communication skills with knack for fostering collaboration and driving team success. Knowledgeable about Agile methodologies and project management principles, with background that emphasises problem-solving and adaptability. Ready to use and develop facilitation, conflict resolution, and team-building skills in any role where I can learn and educate myself with true knowledge and expertise.

Overview

4
years of professional experience
32
years of post-secondary education

Work history

Workeffective lda.
Lisbon ( Remote), Portugal

Junior Scrum Master
07.2024 - 02.2025

Job overview

  • Invigorated software development process by introducing Agile practices.
  • Encouraged continuous improvement culture through retrospective meetings.
  • Developed communication channels to ensure transparency amongst stakeholders.
  • Facilitated knowledge sharing sessions with cross-functional teams.
  • Promoted adherence to Agile methodologies across all projects.

Facemodels Agency & Social Media
Lisbon, Worldwide

Plus size Model & Content Creator
02.2022 - 12.2024

Job overview

  • Sharing personal journeys, breaking beauty standards, self-love messaging, confidence-building content, engaging with empowerment.
  • High-quality photos/videos, diverse styling, inclusive fashion, posing for different body types.
  • Building a supportive audience, encouraging interaction, hosting discussions on self-acceptance, responding to follower stories, using platforms for activism and change.

Henner Group
Lisboa, Portugal

Insurance Agent
11.2023 - 02.2024

Job overview

  • Company Overview: Health insurance plans, policy terms, claims process.
  • Customer needs assessment, customer relationship management (CRM).
  • Global healthcare regulations, GDPR/data protection, fraud prevention, claims adjudication, ethical sales practices.
  • Health insurance plans, policy terms, claims process.

Sitel Group
Lisboa ( Remote), Portugal/ France

Customer Service Representative
07.2021 - 10.2022

Job overview

  • Company Overview: Airbnb guidelines, cancellation policies, refund processes, host/guest responsibilities, dispute resolution.
  • Handling inquiries, conflict resolution, empathy-driven service.
  • CRM tools, chat/email support, troubleshooting booking issues, coordinating with hosts and internal teams.
  • Airbnb guidelines, cancellation policies, refund processes, host/guest responsibilities, dispute resolution.

Education

Lisbon Conservatory
Lisbon

Diploma from Lyrical Singing/ Performance
05.2011 - 07.2018

University overview

Enrolled in the Music Course focusing on lyrical singing

Lycée Français Charles Lepierre
Portugal

Diplôme du Brevet from Primary
09.2006 - 07.2018

University overview

  • Completed Brevet Qualification

EAMCN
Lisbon

Artistic Music Diploma from Music/ Performance / High School
10.2018 - 07.2021

University overview

  • Course of study in Classical Music Performance

ESMP
Lisbon

High School Diploma from Language and Humanities
10.2018 - 07.2021

University overview

Lisbon Conservatory
Lisbon

Diploma from Musical Theater
05.2011 - 09.2018

University overview

  • Focus on Opera and Classical Music learning Skills

Skills

  • Content creation
  • SEO
  • Performance
  • Agile Methodologies
  • Behaviour driven development awareness

Languages

English
Fluent
French
Native
Portuguese
Native
Italian
Upper intermediate

Custom

Custom
  • Volunteering at an animal shelter - ADOROMIMOS (2018)
  • Piano
  • Opera
  • Theater
  • Performing
  • Fashion
  • Modeling
  • Scouts
  • Pedestrian walks
  • Swimming
  • Tennis
  • Basketball

Timeline

Junior Scrum Master
Workeffective lda.
07.2024 - 02.2025
Insurance Agent
Henner Group
11.2023 - 02.2024
Plus size Model & Content Creator
Facemodels Agency & Social Media
02.2022 - 12.2024
Customer Service Representative
Sitel Group
07.2021 - 10.2022
EAMCN
Artistic Music Diploma from Music/ Performance / High School
10.2018 - 07.2021
ESMP
High School Diploma from Language and Humanities
10.2018 - 07.2021
Lisbon Conservatory
Diploma from Lyrical Singing/ Performance
05.2011 - 07.2018
Lisbon Conservatory
Diploma from Musical Theater
05.2011 - 09.2018
Lycée Français Charles Lepierre
Diplôme du Brevet from Primary
09.2006 - 07.2018
LAURA ANDRADE