Laura Blell
Dubai
Summary
A hardworking and passionate individual skilled in communicating with guests to provide information, resolve challenges and deliver exceptional service. Also, driven to promote guest satisfaction by going above and beyond to meet needs and exceed expectations.
Overview
8
8
years of professional experience
Work History
Guest Experience Supervisor
SLS Dubai Hotel &Residences
10.2023 - Current
- Enhanced guest satisfaction by consistently delivering exceptional customer service and exceeding expectations.
- Streamlined the check-in process for a more efficient and welcoming arrival experience to guests.
- Trained new staff members on company policies, procedures, and guest service standards, ensuring consistent delivery of high-quality experiences.
- Resolved guest complaints with empathy and understanding
- Analyzed guest feedback data to identify areas for improvement, implementing changes to enhance overall satisfaction levels.
- Managed front desk operations efficiently while maintaining a warm and inviting atmosphere for all guests entering the hotel lobby area.
- Contributed to a positive work environment by maintaining strong communication with team members and providing support when needed.
Guest Experience Ambassador
SLS Dubai Hotel &Residences
10.2022 - Current
- Handling administrative duties such as communicating with different departments, preparing reports, replying to emails etc
- Communicating the customers’ needs to the appropriate department
- Managing conflict or tense situations with guests
- Arranging decorations for special occasions to guests
- Proactively communicated with guests throughout their stay, ensuring expectations were met or exceeded at all times.
- Welcomed guests on arrival, displaying professional and friendly approach.
HR/ Communication Officer
D&C Legal Services
11.2017 - 08.2021
- Scheduling meetings and communicating with the International Trademark Association members whom were attending the 140th and 141 annual meeting in America
- Supporting the recruitment process with screening application forms
- Interviewing candidates such as conducting phone & face to face interviews
- Updating the IP entry onto the software
- Conducting day to day administration tasks, such as scheduling appointments, maintaining organized file systems and resolving office-related malfunctions
- Creating email templates and updating worksheets and other data entry tasks
- Conducting the booking reservations such as flight tickets, hotel reservations and tour’s guide for prospective clients, visitors and the employees
- Drafting newsletters and internal rules for the office
- Preparing and formatting PowerPoint presentations
- Managed social media platforms, increasing engagement and fostering positive online presence.
- Implemented training programs for staff members on best practices in written and verbal communication skills within the workplace setting.
Private Teacher
Ink Library
01.2016 - 01.2018
- Tutoring student’s different subjects in English between the ages of 5-14 years.
Hospitalier Du Nord hospital
07.2016 - 08.2016
- Filing papers
- Entering data onto the system
- Assisting applicants with filling their application
- Providing feedback to the HR supervisor
Education
Master of Arts - Tourism and Hospitality Management
GBSB Global Business School
Barcelona2022
Managing the Organization course -
University of Illinios
2020
Business Bachelor Administration - Human Resource Management
Notre Dame University Louaize
Lebanon2017
Skills
- Interpersonal Skills
- Organizational Skills
- Attention to Detail
- Conflict Resolution
- Adaptability
- Team Leadership
- Customer Service
- Teamwork and Leadership
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hobbies
Playing and watching sports, Traveling
Timeline
Guest Experience Supervisor
SLS Dubai Hotel &Residences
10.2023 - Current
Guest Experience Ambassador
SLS Dubai Hotel &Residences
10.2022 - Current
HR/ Communication Officer
D&C Legal Services
11.2017 - 08.2021
Hospitalier Du Nord hospital
07.2016 - 08.2016
Private Teacher
Ink Library
01.2016 - 01.2018
Master of Arts - Tourism and Hospitality Management
GBSB Global Business School
Managing the Organization course -
University of Illinios
Business Bachelor Administration - Human Resource Management
Notre Dame University Louaize
Similar Profiles
Vignesh RajuVignesh Raju
Duty Engineer at SLS Hotel & Residences LLCDuty Engineer at SLS Hotel & Residences LLC
ELYAZID LALAOUI MOUTARAJJIELYAZID LALAOUI MOUTARAJJI
F&B Supervisor at CARNA, SLS HOTEL AND RESIDENCESF&B Supervisor at CARNA, SLS HOTEL AND RESIDENCES
Roma Flor BuenaobraRoma Flor Buenaobra
Sales Executive at EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)Sales Executive at EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)