Laura Diaz
Dubai
Summary
Creative and data-driven candidate with extensive knowledge of marketing strategies and media research. Passionate about driving brand awareness and product performance. Skilled at tracking marketing trends and interpreting results to develop innovative new procedures. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
3
3
years of professional experience
Work History
Head Hostess
Grapeskin Wine & Bar
10.2023 - Current
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Coordinated events, ensuring seamless service from arrival through departure.
Restaurant Hostess
Graze Steakhouse
12.2022 - 10.2023
- Welcomed guests in a warm and friendly manner.
Took care of their dining/lodging needs.
- Seated guests and managed the seating charts.
Monitored restaurant activity to determine seating
and dining flow.
- Responded to guest inquiries and requests in a
timely, friendly, and efficient manner.
Restaurant Hostess
Torno Subido - W The Palm
04.2021 - 12.2022
- Organized events for Massimo Bottura himself.
Used Oasys payroll for day-to-day operations.
- In charge of all financial reports at the end of
every shift and collated all cheque's in an
organized manner for cashiering.
- Made sure that every guest felt welcome and was
satisfied with their experience.
- Created floorplans and organized menus for every
event at the restaurant.
- Collected online payments via Network for all
events.
- Trained other hostesses.
Education
Master in Marketing And Commerce -
International Valencia University
01.2025
Modern Languages - Bussines Administration
ECCI University
Bogota - Colombia02.2016
Skills
- Customer Service
- Event Planning
- Teamwork and Collaboration
- Detail Oriented
- Digital Marketing
- Branding
- CRM Management
- Analytical Thinking
- Event Planning and Logistics
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Head Hostess
Grapeskin Wine & Bar
10.2023 - Current
Restaurant Hostess
Graze Steakhouse
12.2022 - 10.2023
Restaurant Hostess
Torno Subido - W The Palm
04.2021 - 12.2022
Master in Marketing And Commerce -
International Valencia University
Modern Languages - Bussines Administration
ECCI University
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