LAURA HUTTON
Parent Engagement and Customer Success
Dubai
Summary
Highly skilled and results-driven with a proven track record of building and maintaining strong customer relationships. Adept at understanding client needs and delivering effective solutions to ensure satisfaction and loyalty in order to enhance the customer experience and drive business growth.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
3
3
Languages
Work History
Corporate Sales: Parent Engagement
GEMS Education
12.2021 - Current
- Developed and monitored a range of structured feedback mechanisms and conducted data analysis to inform evidence-based retention strategies.
- Collaborated with corporate and community partners to plan and execute school events and enhance external stakeholder involvement in the school community.
- Designed and facilitated training sessions for 50+ staff members, focusing on high-quality communication and engagement.
- Advocated the school’s unique selling points (USPs) to strengthen public service standards.
- Consistently worked with Salesforce and CRM teams to enhanceB2B processes and streamline automation workflows
Business Development Manager
Tarjama
09.2020 - 11.2021
- Developed and managed pipeline of opportunities within media and entertainment sector with emphasis on tailored solutions
- Industry expert, attending events and maintaining competitive activity to appropriately advise on strategic and tactical sales Identified procedures to integrate Tarjama’s Linguistic and Technology Solutions into the customers' workflow. Onboarded key names in media industry
Business Class Cabin Crew
Emirates Airline
07.2014 - 08.2020
- Excellent experience in customer service sector combining clear responsibility, training and attention to detail to ensure safe, flights for our customers.
- Selected to represent Emirates Airline at global events such as World Government Summit, airshows.
- Strong customer service with numerous written commendations from both high-valued passengers and crew
Education
Bachelor of Arts - Middle Eastern History With Persian
University of Manchester
04.2001 -
Diploma - Middle Eastern Politics
London School of Economics
07-2013
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Organization and time management
Timeline
Corporate Sales: Parent Engagement
GEMS Education
12.2021 - Current
Business Development Manager
Tarjama
09.2020 - 11.2021
Business Class Cabin Crew
Emirates Airline
07.2014 - 08.2020
Bachelor of Arts - Middle Eastern History With Persian
University of Manchester
04.2001 -
Diploma - Middle Eastern Politics
London School of Economics
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