Laura Jaimo
Dubai
Summary
Dedicated waitress with 4 years of exemplary service in the food service industry. Committed to providing helpful, fast, and accurate service to patrons. Demonstrate active listening and communication skills to ensure patrons are satisfied and happy. Experience in various settings, including family restaurants, bars, cafeteriasand banquets. Comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality service alongside food service staff.
Overview
5
5
years of professional experience
Work History
Waitress
VINCI RESTAURANT JBR – Dubai
Dubai, U.A.E.
01.2024 - 03.2026
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu selections and accurately processed orders.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area.
- Monitored table settings for optimal guest experience throughout shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Waitress
CAFE DIVINO – Dubai
Dubai, U.A.E.
02.2023 - 01.2024
- Greeting guests warmly, presenting menus, taking orders accurately, and providing recommendations to ensure a memorable experience.
- Serving food and beverages, monitoring quality, and handling customer queries or complaints professionally.
- Performing setup (mis-en-place), cleaning tables, and maintaining overall café cleanliness and hygiene standards.
- Operating the Point of Sale (POS) system, managing cash, card, and mobile wallet payments accurately.
- In-depth understanding of the menu, including coffee, beverages, and food items.
Waitress
DUBAI MALL – Mama Italian
Dubai, U.A.E.
06.2021 - 04.2023
- Greeted guests and taking drink and food orders
- Stayed attentive to the needs of guests in the dining area
- Delivered food from the kitchen to the guests
- Ensurer the food order is made correctly by kitchen staff and looks presentable for guests
- Followerd health code standards with regards to the handling of food
- Performed shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
Education
High School certificate -
Skills
- Preparing food & drinks
- Cocktails
- Hospitality
- Up selling techniques for wine & meals
- Waiting on tables
- Taking customer orders
- Customer service
- Team player
- Guest focused
- High standard of personal hygiene
- Strong multitasking
- Greeting guests
- Team collaboration
PERSONAL DATA
English & French
DUTIES
- Providing a warm welcome for customers.
- Receive food & drink orders & serve customer requests to the standards required.
- Serving dishes to customers at tables.
- Learning the names of & building relationships with regular customers.
- Ensure timely delivery of all food & beverage items to customers.
- Understand menu content and keeping up to date with any menu changes
- Making recommendations from the menu if requested.
- Clearing cutlery and dishes away from tables.
- Passing food orders through to the kitchen staff promptly.
- Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
- Full product knowledge of all menu items and hotel facilities and services.
- Check on customers asking if they are enjoying their meals and service.
- Ensuring the food service area is left clean and tidy once all the guests have left.
- Relaying, preparing and setting tables for the next guests.
- Looking after guests with special needs i.e. dietary requirements, allergies, mobility etc.
KEY SKILLS AND COMPETENCIES
Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections. Excellent active listening skills and ability to give my complete attention to patrons during busy times. Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees. Effective at multiple point of sale software systems Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating. Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service.
Timeline
Waitress
VINCI RESTAURANT JBR – Dubai
01.2024 - 03.2026
Waitress
CAFE DIVINO – Dubai
02.2023 - 01.2024
Waitress
DUBAI MALL – Mama Italian
06.2021 - 04.2023