LAURA WIKMAN
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Known for being a supportive and approachable colleague, fostering a positive and collaborative work environment.
Always enthusiastic, professional, and committed to maintaining high service standards with a smile.
Overview
7
7
years of professional experience
Work History
Travel Agent
Tjäreborg
04.2023 - 08.2023
- Assisted clients with travel arrangements including flights, hotels, car rentals, and excursions
- Effectively upsold premium travel services and experiences, achieving monthly sales targets consistently
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments
Team Leader
Hilton Helsinki Airport
08.2021 - 02.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed
- Assisted in recruitment to build team of top performers
- Responsible for training and onboarding new employees, ensuring they were well-prepared to deliver high-quality service
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams
- Handled customer feedback
After-school Child Care
YMCA
08.2020 - 04.2021
- Managed daily after-school care operations, ensuring a safe and nurturing environment for all students
- Provided a supportive environment for students dealing with academic or personal challenges, offering guidance when needed
- Supported the academic success of students by providing a structured and supportive environment for completing homework assignments
Receptionist
Hilton Helsinki Airport
01.2017 - 08.2020
- Executive Lounge Manager
- Led a team and support staff to achieve consistently high levels of customer service
- Handled acceptance of purchase invoices, ensuring accuracy and timely processing
- Improved inventory management by implementing an efficient system for monitoring stock levels
- Delivered consistent sales results by promoting and selling room upgrades, packages, and additional services
- Managed reservations, check-in/check-out procedures, and administrative tasks such as filing, faxing, and mail handling
Education
Certificate - Digital Marketing
Haaga-Helia
Helsinki, Finland12-2024
Diploma - Tourism And Hospitality
Varia
Vantaa, Finland05-2017
Skills
- Customer service excellence
- Management
- Mentoring and training
- Problem-solving skills
- Strong negotiation
- Proficiency in Microsoft Office Suite
- Travel Software proficiency (eg Opera, OnQ, Winpos)
Languages
Finnish
English
Swedish
Timeline
Travel Agent
Tjäreborg
04.2023 - 08.2023
Team Leader
Hilton Helsinki Airport
08.2021 - 02.2023
After-school Child Care
YMCA
08.2020 - 04.2021
Receptionist
Hilton Helsinki Airport
01.2017 - 08.2020
Certificate - Digital Marketing
Haaga-Helia
Diploma - Tourism And Hospitality
Varia
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