Lauren Lynch

Due to International relocation and family responsibility, I am now looking to re-establish my career back in the UK, seeking a corporate HR or executive support role.

Delivered exceptional, discreet service within a high-pressure, safety-critical environment, supporting high-net-worth and VIP passengers while upholding the airline’s premium brand standards.

• Maintained strict confidentiality of VIP passengers and sensitive travel information, ensuring discretion at all stages of travel.
• Acted as key liaison between passengers and management teams, anticipating needs and delivering a highly personalised, detail-driven service.
• Mentored and supported junior crew members, reinforcing service excellence and operational compliance across the cabin
• Managed in-flight incidents and operational challenges with composure, making rapid, safety-focused decisions under pressure.
• Ensured rigorous adherence to aviation regulations, SOPs, and company policies throughout each flight.
• Prepared and uploaded accurate aircraft and medical safety reports to HQ systems within required timeframes.

Whilst on maternity leave the COVID-19 pandemic struck, resulting in temporary redundancy. Upon the pandemic easing, British Airways reinstated my employment.

Delivered high-quality customer service to 300+ passengers per flight across short-haul and long-haul international routes in a fast-paced, safety-critical environment

• Managed in-flight incidents and medical emergencies, administering first aid and completing detailed reports in line with regulatory requirements
• Operated efficiently under pressure, adapting to delays, operational changes, and unexpected challenges while maintaining service standards
• Worked collaboratively within a large, multi-disciplinary team to ensure smooth and timely onboard operations
• Served as Galley Lead, overseeing galley operations and the preparation of onboard meals and service carts, including the careful handling of special dietary and medical meal requirements, ensuring safe, accurate, and timely service delivery
• Maintained up-to-date knowledge of aviation safety procedures and regulatory requirements through continuous training
• Demonstrated strong cultural awareness when supporting a diverse, international passenger base, ensuring a respectful and inclusive experience
• Supported passengers with additional needs pre- and post-flight, assisting with boarding, connections, and service recovery

Responsible for delivering exceptional in-flight service, ensuring passenger safety, and creating a comfortable and luxurious travel experience for all passengers

• Operated as part of a large cabin crew team, delivering efficient, high-standard service to 500+ passengers in a high-pressure, fast-paced economy cabin.
• Adhering to strict safety protocols to uphold the airline's reputation for excellence.
• Managing personal time efficiently in preparation for long hours and possible delays, anticipating long periods away from base
• Demonstrated cultural awareness and sensitivity when interacting with passengers from diverse backgrounds, ensuring a respectful and personalised service.
• Responding quickly and effectively to any in-flight emergencies or medical situations
• Showcasing impeccable uniform standards at all times
  

Responsible for supporting the daily operations of the business, preparing legal documents, assisting the departments and coordinating with the CEO

• Front of house operations
• Provided high-level executive support to the CEO, including complex diary management and confidential correspondence
• Supported daily operations across a high-volume lettings office, managing landlords and a 500+ property portfolio
• Administered tenancy agreements from preparation through to execution, including data entry, coordination of signing/witnessing, and compliance checks
• Registered tenant deposits with the Tenancy Deposit Scheme (TDS), ensuring full regulatory compliance and timely submission
• Managed front-of-house operations, acting as the first point of contact for clients, landlords, and stakeholders
• Maintained and developed strong landlord relationships, handling onboarding, queries, and issue resolution
• Conducted property viewings and detailed inventory inspections pre- and post-tenancy
• Processed high volumes of financial transactions, including cash and card handling, with accuracy and security
• Managed shared inboxes and multi-line phone systems, triaging and prioritising enquiries across departments
• Coordinated internal communications, meeting schedules, and administrative workflows to support multiple teams
• Handled customer complaints professionally, ensuring timely resolution and maintaining service standards

Providing essential administrative and operational support to Recruitment Consultants and Regional executives, helping streamline the recruitment process and enhancing candidate and client experiences

• Assisted in sourcing and identifying potential candidates through various channels, meeting strict deadlines to meet client needs and satisfaction
• Conducted initial candidate screenings via phone or email, assessing qualifications and suitability for specific roles
• Managed interview logistics; which included daily office diary management and booking of meeting rooms, this required good time management and organisational skills for efficient office coordination.
• Produced and formatted recruitment-related documentation, including job descriptions, candidate profiles, and offer letters, with meticulous attention to detail
• Client confidentiality when handling personal documents such as passports, ID cards and bank details
• Processing weekly payroll for hundreds of employees required a focused, error-free mindset

A receptionist at the prestigious Aston Martin Car Showroom, playing a key role in delivering an exceptional customer experience and supporting the Sales Executives

• Managing reception, providing administrative support and serving as the first point of contact for clients and visitors, ensuring a sophisticated professional welcome always reflecting the Aston Martin luxury brand
• Maintaining strict confidentiality for VIPs
• A polished, professional image was key as the face of Aston Martin
• Supported the company on various promotional assignments away from base